Knowledge Management Analyst

Omnidian

207

Remote, United States

Posted on: 2025-07-18

Category: renewables

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Employment type:

Full time

Remote?

Yes

Experience required:

Intermediate

Salary

Salary not provided

About the company:

Lower operating costs. Reduce asset downtime. Increase portfolio profitability. 𝐏𝐚𝐫𝐭𝐧𝐞𝐫 𝐟𝐨𝐫 𝐆𝐫𝐨𝐰𝐭𝐡.

𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞, 𝐆𝐮𝐚𝐫𝐚𝐧𝐭𝐞𝐞𝐝
We don’t just drive performance—we back it up with the option to include a 95% performance guarantee. How does it work? If a system generates less than 95% of the annual energy we forecasted upon testing, we’ll cover the shortfall.

𝐒𝐜𝐚𝐥𝐞 𝐘𝐨𝐮𝐫 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬
With Performance Assurance, our solar experts become an extension of your team so that you can grow and manage your portfolio at a fraction of the cost of hiring additional staff. You’ll have a dedicated portfolio manager—backed by a full team—tracking the health of your assets.

𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐭 𝐈𝐬𝐬𝐮𝐞 𝐃𝐞𝐭𝐞𝐜𝐭𝐢𝐨𝐧
Our AI-powered proprietary technology can detect and diagnose even minor issues that hinder performance. Using data from monitoring platforms and layering our technical capabilities, we filter out false alerts, allowing our team to respond immediately when action is required.

𝐑𝐞𝐦𝐨𝐯𝐞 𝐆𝐞𝐨𝐠𝐫𝐚𝐩𝐡𝐢𝐜 𝐋𝐢𝐦𝐢𝐭𝐚𝐭𝐢𝐨𝐧𝐬
Our vetted nationwide field service network covers over 33,000 zip codes, giving you unlimited geographic growth potential. All work is coordinated and reviewed by our team for quality, so you’ll have peace of mind knowing your assets are in good hands.

𝐒𝐭𝐫𝐞𝐚𝐦𝐥𝐢𝐧𝐞 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠
We provide easy access to centralized reporting for all system and performance data across your portfolio. Our reports ease the burden of consolidating data from different systems and providers, streamlining performance reporting and annual financial and ESG reporting.

𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞 𝐀𝐬𝐬𝐮𝐫𝐚𝐧𝐜𝐞 𝐏𝐥𝐚𝐧𝐬
Find the right complement to your business with our customizable Performance Assurance Plans. All plans include dedicated experts who work with you to drive the performance of your solar assets—so you can rest assured that your investments are protected.

About Omnidian

Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in Seattle, WA

The Job

As a Knowledge Management Analyst at Omnidian, you will oversee the development, implementation, and maintenance of knowledge management systems to enhance organizational efficiency and collaboration as well as customer empowerment related to operational support services. Reporting to the Director of Operations, you will work with various departments to capture, organize, and disseminate critical knowledge and information across the organization and to our customers, and drive the necessary programs and processes that create a knowledge-center ecosystem for Operations at Omnidian.

Scope

Responsibilities of a KM Analyst will include managing Slab knowledge for all of Resi Ops teams and managing self-service homeowner-facing FAQ content in Salesforce Service Cloud Knowledge Management System.

Impact

The KM Analyst role impacts the overall management (creation, change management, deprecation, and find-ability) of Resi Ops- and Homeowner-facing knowledge content with a focus and goals on customer experience, data-driven efficacy analysis, and cost savings approach that scale the organization with 10/100x business and services growth.

Influence

The KM Analyst role influences the lifecycle, discovery, and efficacy of Resi Ops-wide knowledge experiences the cross-functional processes, programs, and learning across Resi Ops and its up/down-stream partners, including Field Services and Sales.

Privacy

California-based candidates: To understand more about the data we collect and process as part of your application, please view our California Job Candidate Privacy Policy. https://www.omnidian.com/privacy-policy-ca-candidates/

Diversity and Inclusion

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.

What You'll Do

At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:

Develop and manage knowledge management systems and tools to capture and organize organizational knowledge.

Collaborate with departments to identify knowledge needs and ensure effective knowledge sharing.

Create and maintain documentation, including best practices, procedures, and some just-in-time training materials.

Facilitate knowledge sharing sessions and workshops to promote a culture of learning and collaboration.

Monitor and evaluate the effectiveness of knowledge management initiatives and systems.

Analyze knowledge gaps and work with teams to develop solutions to address them.

Stay current with industry trends and emerging technologies related to knowledge management.

Provide training and support to employees on knowledge management tools and practices.

Assist with maintaining organizational resources (Style Guide, Acronym List)

Create & maintain organizational knowledge for Residential Operations content in Knowledge Management System utilizing documentation & content authoring techniques.

Perform analysis on information usage data from KMS to determine knowledge effectiveness & gaps for assigned user groups.

Work with the content owners/SME’s to ensure that knowledge assets are up-to-date, including customer-facing portal content.

Creating/Maintaining/Reviews of Knowledge Articles

Report on Knowledge Article uses and improving content.

Manage and direct federated resources from all areas of the business to ensure accurate, integrous/consistent, transparent, and speedy knowledge management processes.

Ensure clear communication with all affected parties on progress and timelines of knowledge-related projects.

Support continuous improvement by delivering good Knowledge Management and Information Architecture, and high quality data in our KM and CRM systems.

Creating, maintaining, and updating knowledge management documentation to include training materials, support materials, and self-service materials.

Create Knowledge Management (KM) and/or Knowledge Articles (KA) for new and gap processes to identify when a standard approach is needed.

Conduct a quarterly review and maintain an inventory of Knowledge DataSets to ensure there is an inventory relevant articles consistent with the current business and systems operating environment.

Create knowledge articles to facilitate systems transitioning from development to production.

Ensure all technical documentation (including O&M Manual, SOPs, etc), training materials, and knowledge articles are documented and kept in a centralized, shared repository.

Recommend improvement of existing critical SOPs and any documentation unique to response operations.

Engage users to improve their understanding and reinforce their knowledge of Residential Ops systems through on-demand training.

Who You Are

Customer-focused

Systems-thinker/ Big Picture

Detail-oriented

Creator of clarity in complex and ambiguous situations

Decisive IC

Leader who can collaborate and motivate others toward a common goal

Autonomous

Optimistic

Experience You’ll Need

Excellent written communication skills

Knowledge Management (4+ years)

Excellent writing skills associated with step-by-step how-to content that outlines business processes and high-level use of tools that enable them

Skills in experiential and experimental approaches to knowledge navigation, discovery, and integration in the support workflow.

Informational architecture and internal SEO practice skills that drive discovery at that right time in the support experience

Goal- and data-driven (quantitative & qualitative) improvement decision-making and planning skills to support quality and efficacy of agent- and homeowner-facing knowledge.

Program/Change envisioning, design, management and thought-leadership skills for multiple knowledge and knowledge tool projects driven across teams

Cross-functional collaboration toward shared goals with Resi Ops, Field Services, CX, Process, Product/Engineering teams.

Operational and practical understanding of Knowledge Management Systems and Customer-facing knowledge web portal systems

Experience That's a Plus

Training development

Operations supervision/leadership

Excellent verbal communication skills

CRM Systems

Work-life and Culture

Most of our roles offer the opportunity to work remotely

If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square

We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year

We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off

We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years

We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee

We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture

We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us

We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

Grow With Us

We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples

Internal candidates: Check out our advice on Internal Transfer: Job Application Process

Here are the next roles in this career track:

Sr. Knowledge Management Analyst

Knowledge Management Manager

We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.