Program Operations Manager

Omnidian

270

Remote, US, USA

Posted on: 2026-02-28

Category: renewables

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Employment type:

Full time

Remote?

Yes

Experience required:

Intermediate

Salary

Salary not provided

About the company:

Omnidian's mission is to protect and accelerate investments in clean energy. As a leader in end-to-end asset performance management for commercial systems and large residential lease providers, the company has established itself as the leading player in performance assurance and the post-installation experience. Omnidian ranks among the Global CleanTech100 (four straight years), America's Most Innovative Companies, and has been celebrated as a Top 100 Place to Work for seven consecutive years.

About Omnidian

Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in Seattle, WA

The Job

At Omnidian, our Field Service organization provides homeowners peace of mind by owning the repair of their solar and storage systems end-to-end. We continuously improve the services we provide to drive consistent, proactive, and timely issue resolution for our customers and scale the operations frugally for our business profitability. To that end, we seek a leader to envision, prioritize, design, and implement support process and tools optimization in our global field service teams.

Privacy

California-based candidates: To understand more about the data we collect and process as part of your application, please view our California Job Candidate Privacy Policy. https://www.omnidian.com/privacy-policy-ca-candidates/

Diversity and Inclusion

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.

What You'll Do

At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:

Optimizing Processes and Tools

Identify and implement operational process and tool changes to enhance productivity and customer satisfaction.

Collaborate with operations, training, product, sales, marketing, business intelligence, and software teams to define and execute tool and process improvements.

Monitor metrics and surface early signals of inefficiencies or opportunities for improvement.

Building Cross-Functional Relationships

Establish partnerships with cross-functional teams to influence roadmaps that reduce inefficient demand and improve the customer experience.

Champion customer and team-centric solutions within the organization.

Problem-Solving and Strategic Leadership

Contribute to problem-solving by surfacing issues and helping to develop data-informed recommendations.

Support tracking of goals, metrics, and deliverables.

Share insights and observations that help evolve our field service strategy and execution over time.

Program and Change Management

Collaborate with operational leaders, training and knowledge management to plan cross-functional action plans that operationalize new or changes to existing services and tools.

Create and implement mechanisms to ensure and communicate progress, timing, and success of changes made in operational processes.

Key Performance Expectations:

Reduce process inefficiency. Metrics: handling time, cycle time for issue resolution

Improve team productivity. Metrics: response times, SLA adherence

Improve service quality. Metrics: customer satisfaction, ops consistency and process adherence, ops data accuracy

Who You Are

You have a customer-first mindset, excelling at balancing their needs with business goals.

You thrive on collaborative problem-solving, fostering strong relationships across functions that drive performance.

You are an effective communicator, skilled at conveying complex concepts to diverse audiences.

You are a self-starter with a proven ability to navigate ambiguity and drive change.

You adapt to dynamic environments, always seeking innovative ways to improve operations.

You create clarity, forward progress, and quality delivery through order, standardization, and inspection.

Experience You’ll Need

7+ years of cross functional process/service delivery experience

5+ years of team management experience in customer-facing operations

3+ years of working cross functionally with tech and non-tech teams

Experience defining process requirements and using data and metrics to determine improvements

Experience That’s a Plus

Experience in businesses with field or remote service delivery

Knowledge of the solar industry.

Expertise in using CRM, IVR, KMS, WFM, or similar support operations tools.

Experience leading remote teams in fast-paced environments.

Strong track record of stakeholder management and influencing leadership.

Logistics

We plan to have this role start on or before April 21.

We are unable to provide sponsorship for this role, now or in the future

Work-Life & Culture

Most of our roles offer the opportunity to work remotely

If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square

We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year

We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off

We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years

We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee

We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture

We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us

We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

Grow with Us

We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples

Internal candidates: Check out our advice on Internal Transfer: Job Application Process

We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.

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