Vice President, Field Service

Omnidian

207

Remote, United States

Posted on: 2025-01-25

Category: renewables

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Employment type:

Full time

Remote?

Yes

Experience required:

Intermediate

Salary

Salary not provided

About the company:

Lower operating costs. Reduce asset downtime. Increase portfolio profitability. 𝐏𝐚𝐫𝐭𝐧𝐞𝐫 𝐟𝐨𝐫 𝐆𝐫𝐨𝐰𝐭𝐡.

𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞, 𝐆𝐮𝐚𝐫𝐚𝐧𝐭𝐞𝐞𝐝
We don’t just drive performance—we back it up with the option to include a 95% performance guarantee. How does it work? If a system generates less than 95% of the annual energy we forecasted upon testing, we’ll cover the shortfall.

𝐒𝐜𝐚𝐥𝐞 𝐘𝐨𝐮𝐫 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬
With Performance Assurance, our solar experts become an extension of your team so that you can grow and manage your portfolio at a fraction of the cost of hiring additional staff. You’ll have a dedicated portfolio manager—backed by a full team—tracking the health of your assets.

𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐭 𝐈𝐬𝐬𝐮𝐞 𝐃𝐞𝐭𝐞𝐜𝐭𝐢𝐨𝐧
Our AI-powered proprietary technology can detect and diagnose even minor issues that hinder performance. Using data from monitoring platforms and layering our technical capabilities, we filter out false alerts, allowing our team to respond immediately when action is required.

𝐑𝐞𝐦𝐨𝐯𝐞 𝐆𝐞𝐨𝐠𝐫𝐚𝐩𝐡𝐢𝐜 𝐋𝐢𝐦𝐢𝐭𝐚𝐭𝐢𝐨𝐧𝐬
Our vetted nationwide field service network covers over 33,000 zip codes, giving you unlimited geographic growth potential. All work is coordinated and reviewed by our team for quality, so you’ll have peace of mind knowing your assets are in good hands.

𝐒𝐭𝐫𝐞𝐚𝐦𝐥𝐢𝐧𝐞 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠
We provide easy access to centralized reporting for all system and performance data across your portfolio. Our reports ease the burden of consolidating data from different systems and providers, streamlining performance reporting and annual financial and ESG reporting.

𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞 𝐀𝐬𝐬𝐮𝐫𝐚𝐧𝐜𝐞 𝐏𝐥𝐚𝐧𝐬
Find the right complement to your business with our customizable Performance Assurance Plans. All plans include dedicated experts who work with you to drive the performance of your solar assets—so you can rest assured that your investments are protected.

About Omnidian

Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in Seattle, WA

The Job

We are seeking a strategic, innovative, and results-driven Vice President, Field Service to lead the evolution of our field service strategy and execution, with a strong focus on leveraging subcontractor partnerships, scaling for new market opportunities, and enhancing service extensibility. Reporting to the Chief Operating Officer (COO), this leadership role will oversee strategy and execution for field service operations, resulting in high-quality customer experiences. This role is pivotal in shaping our approach to scalable field service delivery as we both grow our core business and expand into emerging markets.

Privacy

California-based candidates: To understand more about the data we collect and process as part of your application, please view our California Job Candidate Privacy Policy. https://www.omnidian.com/privacy-policy-ca-candidates/

Diversity and Inclusion

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.

What You'll Do

At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:

Expand and Optimize Our Service Network

Consolidate management and delivery of field service across residential and commercial operations and strategically evolve field service strategy.

Lead an established and growing team that is responsible for innovating approaches to subcontractor management, fostering long-term partnerships that enhance efficiency and quality.

Evaluate and refine field service operational processes for scalability, efficiency, and quality control.

Build frameworks for subcontractor engagement, emphasizing creativity and mutually beneficial solutions for greater service impact.

Partner with external vendors and subcontractors to develop dedicated, reliable service offerings with predictable availability, scheduling, and delivery.

Drive Field Service Strategy and Execution

Develop and lead strategic initiatives focused on extensibility and scalability, including testing and refining service models to support new business lines and technologies.

Manage performance to key performance indicators (KPIs) for subcontractor performance, ensuring measurable success in cost, quality, and customer satisfaction.

Work cross-functionally with Operations, Customer Success, and Sales to align field service capabilities with broader company goals.

Influence company direction by providing thought leadership on subcontractor innovation, white-label service opportunities, and franchisee development.

Develop field service strategy to support business expansion into new markets and asset classes.

Enhance Customer Experience Through Partner Innovation

Drive improvements in partner-facing processes, optimizing for seamless integrations with subcontractors and ensuring exceptional customer outcomes.

Collaborate with the Technology team to leverage software and data tools that improve subcontractor operations, including scheduling, forecasting, and service delivery.

Reimagine the field service customer journey to deliver high-quality, efficient, and scalable solutions.

Who You Are

You are an experienced leader in innovating and managing service delivery through a third-party model (e.g. subcontractor management) with a track record of efficiently scaling delivery.

You excel at fostering innovative solutions for partners, balancing creativity with operational rigor.

You thrive in fast-paced, high-growth environments, and you’re energized by ambiguity and big challenges.

You have exceptional communication and relationship-building skills, enabling you to lead external partnerships and influence internal stakeholders effectively.

You are data-driven in your decision-making, using analytics to improve service delivery outcomes while managing costs.

Experience You’ll Need

10+ years of experience in field service operations, with at least 5 years in a leadership role overseeing and evolving subcontractor-based service models.

Demonstrated success in scaling subcontractor or franchise networks, preferably in industries like retail consumer services, tech-enabled services, or other big-ticket transaction businesses.

Proven ability to innovate and refine service processes for scalability and market expansion, particularly in emerging markets.

Strong vendor management experience, with a focus on relationship-building and performance optimization.

Experience That's a Plus

Experience in the solar or energy storage industries.

Familiarity with service management software and field service optimization technologies (e.g., scheduling tools, IoT-based solutions, remote monitoring).

Demonstrated success in managing a team or department using principles of inclusion and belonging to foster a collaborative and high-performing culture.

Advanced degree in Business Administration, Operations Management, or a related field.

Lean Six Sigma or other relevant process improvement certifications.

Work-life and Culture

Most of our roles offer the opportunity to work remotely

If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle

We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year

We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off

We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years

We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee

We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture

We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us

We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

Grow With Us

We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples

Internal candidates: Check out our advice on Internal Transfer: Job Application Process

We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.

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