Senior Desktop Support Specialist
Apply now
Please let Electric Hydrogen know you found this job on Work in Green. This will help us grow!
Employment type:
Full time
Experience required:
Senior
Salary
Salary not provided
About the company:
Electric Hydrogen’s mission is to create an abundant and decarbonized material future. Our outstanding people are our most important asset and will allow us to deliver hydrogen from renewable electrolysis for heavy industry, at prices below fossil fuels.
Electric Hydrogen is looking for an exceptional Senior Desktop Support Specialist to be responsible for providing outstanding customer service, fulfilling requests, and resolving Incidents for computer hardware and software applications.
All work of the Senior Desktop Support Specialist is conducted within regulatory guidelines and industry best practices. This role is 100% onsite at our Natick, MA office.
RESPONSIBILITIES:
• Conduct customer service activities deskside with individual users or over remote access software
• Image and build Windows computers, MacBooks and iPad devices per EH2 standards
• Triage ticket queue and coordinate incident resolution with internal and external support providers
• Document work in a ticketing system and create ticket reports
• Conduct technology training for end users
• Support conference room technology and assist with meeting setups
• Assist with provisioning and termination of user accounts
• Deploy desktop, laptop, printer and scanner devices
• Participate in hardware evaluation and software/application testing
• Create technical documentation and knowledge base articles
• Maintain inventory of assigned equipment and supplies in the IT storage areas
• Complete all activities in accordance with approved SOPs and IT guidelines
• Share process improvement ideas wherever appropriate
• Support enterprise computer systems and conduct troubleshooting, as needed
• Support laboratory systems and conduct troubleshooting, as needed
• Responsible for additional tasks as assigned IT management
QUALIFICATIONS:
• 5 years' experience working in a technical computing environment in a fast-paced company
• Solid understanding computers, servers, networks, Wi-Fi, Zoom Rooms, Audio Visual setups and software applications
• Strong technology troubleshooting skills
• Excellent written and verbal communication skills
• Strong interpersonal problem-solving skills
• Experience working in a lab environment and with R&D applications
• Ability to work onsite in compliance with EH2 Health & Safety protocols
• Completion of a technology degree or comparable certifications like MCP, ACMT, CompTIA A+, ITIL
• Experience working with a ticketing system
• Responds quickly and accurately to all client requests
• Experience working with and administering configuration management platforms – SCCM, Intune, Apple Business Manager, JAMF
• Experience working with and administering Microsoft 365, Active Directory, Exchange
• Experience with scripting – PowerShell, Bash
• Anticipates unique customer service needs and plans support accordingly
• Comfortable as a presenter with experience delivering end user training
• Participate in an on-call rotation outside of normal business hours
COMPENSATION:
- [Natick Zone] Desktop Support Specialist (P2): $86,000 - $114,000 per year
Actual base salary offered to the hired applicant will be determined based on their work location, level, qualifications, job-related skills, as well as relevant education or training and experience.
Base salary is just one part of Electric Hydrogen’s total rewards package. We feel strongly that our team should not have to worry about having quality healthcare. In addition to the base salary offered, the hired applicant may receive:
- an equity grant
- time off programs
- a $75/month cell phone allowance
- a 4% employer 401(k) match
- 100% fully paid premiums for employees and their families: medical, dental, vision, life insurance, short-term & long-term disability coverage
- a discretionary bonus
Electric Hydrogen’s benefits programs are subject to eligibility requirements.
COVID-19 vaccination required for all employees and contingent workers, unless a reasonable accommodation is approved. All prospective hires will be expected to provide proof of vaccination to attend an onsite interview or at their first day of employment.
About Electric Hydrogen
Electric Hydrogen is a team of the world's experts in scaling technologies for the post-carbon world, with a proven record in transforming the grid and transportation sectors. Backed by some of the world's top venture capital firms, we design and manufacture electrolytic hydrogen systems matched to renewable power sources to create green hydrogen by splitting water. We are building a cost-effective and transformative path between renewable energy and multiple large industrial sectors. Abundant and low-cost renewable energy sources will power the world, and Electric Hydrogen technology will use this energy to decarbonize industry through sustainable materials. We were founded in 2020 and are based in California and Massachusetts.
Electric Hydrogen is proud to be an equal opportunity employer. We are dedicated to building a diverse, inclusive, and authentic workplace for all to belong. We are aware that people from historically underrepresented groups are less likely to apply if they don't meet 100% of the job requirements. We are actively working on efforts to change this social norm. If you are excited about this role, we encourage you to apply!
Similar climate jobs
These are some of our top picks for great climate jobs on Work in Green.
184 Energy jobs at Electric Hydrogen
Electric Hydrogen is hiring CNC Supervisor,Staff Power Electronics Embedded Engineer,Staff Power Electronics Engineer , and more.