Roaming Partner Manager

Reports To

Senior Manager, Roaming

What You Will Be Doing

Roaming Partner Management team background

The Roaming Partner Management team is a specialist team within ChargePoint who are responsible for maintaining, strengthening, and growing ChargePoint’s 300+ roaming and OCPI-based partnerships across Europe and North America. This team meets and works with partners proactively and reactively on key business-related issues. It builds new relationships with market players, negotiates and manages agreements, and is overall responsible for the health of these partners which we are connected to via various APIs. This team is supported by various other functions in the business, including the Roaming Operations team, Customer Excellence team, Finance team, and legal team.

Specifics of the Roaming Partner Manager role

This role will build new relationships with key Charge Point Operators (CPOs), e-Mobility Service Providers (eMSPs), and other entities (e.g. mapping services) that would connect to ChargePoint’s software platform via API. The successful candidate will sign new agreements and work with our Roaming Operations team to implement new APIs to the partners.

The candidate will manage some existing relationships, for example partners connected through clearing houses, and may be involved in tasks associated with managing these integrations (e.g. tariff and data management, contract reviews, working with partners to resolve production issues). Activities also will involve managing the technical setup and configuration of customers on the be.ENERGISED platform.

The role may also have an advisory function, helping large ChargePoint customers to navigate the public charging ecosystem and brokering discussions between customers and other leading external partners.

The successful candidate will interact with a range of software tools used internally, including Salesforce, Confluence, Tableau, and Jira, as well as custom-build interfaces. They may also interact with tools developed by our partners, including Hubject, Gireve, and eClearing.

The role will focus on ChargePoint’s be.ENERGISED platform but may also cover other ChargePoint software services.

Requirements

• Experience working in cross-functional teams.
• At least 4 years of previous experience in partnership management or business development, or similar experience that demonstrates a capacity to build and manage relationships, influence stakeholders, and negotiate agreements.
• The capacity to build expert knowledge of our roaming services and functionality.
• A customer-centric and problem-solving mindset, with a willingness and ability to own problems to their resolution.
• Demonstrated ability to work with software tools such as Salesforce, Jira, Confluence, and Excel. Experience with tools such as Atlan, Tableau, Kibana and other similar platforms is a plus.Previous experience in a SaaS company or within the automotive, energy or CleanTech industry is a plus.
• Excellent communication skills in English, both written and spoken (any additional language is a plus, particularly German)
• Affinity for e-mobility and sustainability topics
• Passion for solving complex problems
• Willingness to travel internationally occasionally for workshops with internal stakeholders, partners, or customers (including to Europe)
• Previous roaming-related (e.g. OCPI) knowledge or experience is a plus

Location

Radstadt Austria, Munich Germany, Amsterdam Netherlands, or Remote Europe