Head of Quality Assurance

Smappee stands for Smart Appliance for Energy Efficiency. At the core of everything we do, we aim to facilitate energy efficiency in an innovative, easy, and fun way. Our cutting-edge technology empowers businesses and individuals to take control of their energy consumption, reduce costs, and contribute to a sustainable future. We're on a mission to make energy management smarter, more efficient, and environmentally friendly. Our offering focuses on energy management solutions and electric vehicle charging. With a global reach and a dynamic, rapidly expanding team, we're driving innovation and sustainability to power a brighter future. 

We are looking for a proactive and experienced Head of Quality Assurance to lead and coordinate comprehensive quality management initiatives across departments, driving our transformation into a quality-focused organization. This key leadership role is committed to fostering a quality-centric culture, with a strong emphasis on developing and implementing an effective quality management strategy.

Responsibilities

• Quality Strategy Development & Execution
• Define a company-wide total quality management strategy, emphasizing standardization and continuous improvement.
• Translate the defined strategy in a realistic action plan for all involved departments.
• Define quality objectives and KPIs to measure progress and impact, reporting regularly to senior management.
• ISO Certification Process
• Serve as the primary coordinator to guide the teams in the certification journey for ISO norms.
• Ensure all departments adhere to the relevant non-requirements and organise internal audits to maintain compliance.
• Cross-Departmental Coordination
• Collaborate with R&D, product Management, marketing, sales, and operations teams to align quality processes and foster a unified quality culture.
• Oversee and assess the quality control processes within each department, ensuring alignment with Smappee’s broader goals.
• Quality Systems Implementation
• Establish quality assurance and control methodologies, policies, and documentation to support Smappee’s quality goals.
• Manage quality-related risks, proactively identifying and mitigating potential issues.
• Support the teams with external communication related to quality topics.
• Training & Stakeholder Engagement
• Educate and train employees at all levels on quality standards, processes, and stress the importance of quality in every department.
• Serve as a quality ambassador, promoting a culture of continuous improvement and applying structured methodologies.
• Data-Driven Quality Reporting
• Implement a quality data tracking and reporting system (in collaboration with operational and service team) to provide insights, support decision-making, and foster transparency.
• Present regular updates to senior management on quality initiatives, results, and improvement opportunities.

Requirements

• Master degree in Quality Leading Management, Engineering, Business Management, or a related field.
• Proven experience in a quality management role, ideally with a focus on ISO certifications.
• Demonstrated expertise in building and executing quality management strategies.
• In-depth knowledge of ISO standards and experience in implementing and maintaining certification processes.
• Strong project management skills, with a proven ability to lead cross-functional initiatives.
• Excellent communication and interpersonal skills to influence and collaborate with stakeholders at all levels.
• Analytical and data-driven mindset with a keen focus on continuous improvement.
• Ability to thrive in a fast-paced, innovative environment.

Benefits

At Smappee we believe in a modern, dynamic, flexible work environment and culture where you can be yourself and truly inspire people to contribute to a better planet. What can you expect exactly? 

• An inspiring work environment at cleantech hub Snowball: a place where companies with a heart for sustainable innovation can get inspired and grow 
• A place where you can focus on a good work-life balance with flexible working hours, a home office day and horizontal structure
• Personal growth with multiple career and personal development opportunities in an organization that is constantly evolving 
• A chance to participate in team activities, companywide events and monthly drinks with your colleagues at the HQ
• Remuneration according to experience, completed with extra-legal benefits such as an electric company car and charging card, meal vouchers, eco vouchers, health insurance, group insurance, holidays supplemented with ADV days and optional bicycle leasing
• An ideal location along the E17, spacious parking, electric car chargers and bicycle storage 
• A job where you can truly contribute to a better planet