Technical Support Engineer - Cloud
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Employment type:
Full time
Experience required:
Intermediate
Salary
Salary not provided
About the company:
Join us in shaping the future of mobility. If you'd like to learn more about what it's like to build the new fueling network, check out our Engineering Blog: www.chargepoint.com/engineering
About Us
With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.
Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.
At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.
Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
What You Will Be Doing
As a Technical Support Engineer you will provide technical expertise to resolve issues with ChargePoint’s array of cloud solutions. You will proactively monitor our software platforms and proactively and reactively take action to reduce downtime and outages. You will collaborate with other service teams and learn the technological aspects of different ChargePoint products to drive faster resolutions.
You will work within an ITIL service lifecycle framework to ensure MTTR (Mean Time to Resolution) and MTBF (Mean Time Between Failures) targets are met.
This role requires you to perform on-call duties.
What You Will Bring to ChargePoint
- Tenacious commitment to customer focused support
- Knowledge of OCPP/OCPI/OICP
- Knowledge of all standard MS office applications
- Experience in documenting and creating knowledge articles
- Comfort with making complex decisions and excited by "thinking outside the box"
- Must have exceptional troubleshooting and advanced analytical thinking skills
- Ability to accurately convey complex concepts in easily digestible communications both verbally and in writing
- Proven experience in driving initiatives, cross-functional collaborations, and holding others accountable to expectations
- Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures
- Ability to work effectively and complete tasks/projects with minimal supervision
- Open communicator, ability to give and receive actionable feedback
- Focuses and guides self in accomplishing work objectives
- Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
Requirements
- Strong communication, interpersonal, motivational, and organizational skills
- Excellent communication skills in German and English (Business Level)
- 3-5 years of experience in IT support role
- Knowledge of SaaS applications
- Excellent problem-solving skills and the ability to work under pressure.
- Familiarity with incident management processes and best practices.
- Preferably understands the ITIL or any other operations Service lifecycle frameworks or Project management or quality frameworks.
- Willingness to work in a shift-based environment, including nights and weekends.
Location
Radstadt, Austria
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We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
If there is a match between your experiences/skills and the Company needs, we will contact you directly.
ChargePoint is an equal opportunity employer.
Applicants only - Recruiting agencies do not contact.
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