Service Desk Team Lead

Smappee stands for Smart Appliance for Energy Efficiency. At the core of everything we do, we aim to facilitate energy efficiency in an innovative, easy, and fun way. Our cutting-edge technology empowers businesses and individuals to take control of their energy consumption, reduce costs, and contribute to a sustainable future. We're on a mission to make energy management smarter, more efficient, and environmentally friendly. Our offering focuses on energy management solutions and electric vehicle charging. With a global reach and a dynamic, rapidly expanding team, we're driving innovation and sustainability to power a brighter future. 

Smappee is looking for a talented and passionate Team Leader to join our team of technical support professionals.
As a Team Lead, you will manage team performance, provide training and mentorship, and tackle complex technical issues across departments.
If you are a skilled leader with a technical background, join us and become a Smappee Hero!

Responsibilities

• You develop and maintain long-term planning to ensure smooth operations and goal achievement.
• To ensure everyone is up to date, you offer comprehensive training sessions for new hires and ongoing training for existing employees
• You support team members' growth through continuous development and coaching, helping them reach their full potential.
• You will regularly assess team performance, implement improvements, and provide constructive feedback to drive excellence
• To ensure effective resolution, you step in to assist with complex issues, offering guidance and support
• You act as the go-to person for communication and collaboration with other departments such as R&D, Sales, etc.
• You lead and oversee projects throughout the entire process, ensuring they meet deadlines and deliver desired outcomes.

Requirements

• Your strong background in IT combined with a strong interest in electricity and or electronics is desirable due to the technical nature of the role.
• You are fluent in Dutch and English; proficiency in French is nice to have.
• You have 2 years of experience leading technical teams, utilizing situational leadership to adapt to varying circumstances.
• You have excellent communication skills to convey information clearly and effectively across the team and other departments.
• You demonstrate high integrity and are trustworthy, ensuring reliability and earning the confidence of team members.
• You have the ability to coach and mentor team members, fostering their growth and development.
• You have exemplary leadership qualities, leading by example and making decisive, informed decisions to guide the team.

Benefits

At Smappee we believe in a modern, dynamic, flexible work environment and culture where you can be yourself and truly inspire people to contribute to a better planet. What can you expect exactly?  

• An inspiring work environment at cleantech hub Snowball: a place where companies with a heart for sustainable innovation can get inspired and grow  
• A place where you can focus on a good work-life balance with flexible working hours, a home office day and horizontal structure 
• Personal growth with multiple career and personal development opportunities in an organization that is constantly evolving  
• A chance to participate in team activities, companywide events and monthly drinks with your colleagues at the HQ 
• Remuneration according to experience, completed with extra-legal benefits such as an electric company car and charging card, meal vouchers, eco vouchers, health insurance, group insurance, holidays supplemented with ADV days and optional bicycle leasing 
• An ideal location along the E17, spacious parking and bicycle storage  
• A job where you can truly contribute to a better planet