Product Manager, Installer Mobile App Platform

About SPAN 

SPAN invented the smart electric panel. We transformed an unsexy, century-old appliance into an intelligent device that can sense and control the sources and uses of electricity in your home. This makes going solar simpler, adding battery-based backup more valuable, gas appliances dispensable, EV fast-charging possible, appliance breakdowns preventable and generally makes people care about the energy that powers their home.

SPAN was founded by Tesla’s former head of energy products, the team that created and deployed the Tesla Powerwall, the world’s first mass-market and still most popular home battery.

Helpful links

• 1 billion machines - a primer on the movement to electrify (almost) everything

• Our Decade to Decarbonize - message from our Founder & CEO

• SPAN panel

  • Obsessed Garage - an in-depth overview of the SPAN smart electrical panel

  • Canary Media - how smart electric panels could prevent overtaxing the grid

  • Wired - story of one man’s quest for energy-resilience

• SPAN app

  • General overview of app, target customers and select use cases

  • Explore a simulated SPAN home, no account required - iPhone, Android

  • Reviews from energy influencers Matt Ferrell and Ben Sullins

What SPAN is doing 

We envision a future where our homes are

• Self-reliant: They make their own energy and decide when to use that energy. They warn you of outages, prepare themselves, and adapt energy use to endure even the most severe outages.

• All-electric: Our homes cannot be self-reliant until they are all-electric. SPAN removes constraints that exist with your existing power service, allowing households to upgrade their gasoline cars and gas appliances to their electric superiors.

• Looking out for us: They tell you if something bad has happened, is happening or will happen to your most-expensive appliances

• A model citizen of the grid: They assist the grid at times of need, with little inconvenience to you.

None of this is possible without a modern-day electric panel. So we started by completely reinventing this hundred year-old appliance.

If you want to learn more, watch (Our Decade to Decarbonize ) or read (The SPAN Plan (Self-driven presentation) ) about the progress we have made, the products and services we have announced for next year and how our partners are supporting us on our mission.

Why you should consider this role

We think of the installer as our first customer, and often our biggest product champions. The journey is envisioned to,

• Simplify deployment: To solve for electrification at the scale and speed required, we’ll need to leverage the existing electrician labor force across the country. This means that out of the box, the SPAN Panel needs to be as simple and intuitive to install as traditional, familiar electrical panels.. This is primarily enabled by SPAN’s Installer app, which you will own.

• Scale deployment: You will own processes and workflows to activate a high volume of installation companies, and distributed crews within each company. This involves making it simple for businesses to sign up, and for crews to receive effective on-the-job training and troubleshooting via SPAN’s apps.

• Scale offerings: SPAN has a fast growing product line and feature set, and integrates with a fast growing number of hardware components (solar inverters, battery systems, sub-panels, electric car chargers, home devices, etc.). You will ensure that installer enablement and processes scale gracefully as we expand.

This role will closely collaborate with Hardware Product Managers, Application Engineers, Sales Engineers, Support Specialists and Installers.

Responsibilities

You’ll be a key member of the cross-functional Product Management & Applications Engineering team, with the mission to bring exceptional energy products to market. You'll work at the intersection of SPAN’s engineering design, field support, and business teams to bring new products from concept to reality and to improve existing SPAN offerings. Members of our team are collaborative, hands-on, creative, and most of all passionate about driving the adoption of clean energy technologies at scale. In this role you will focus on:

1. Discovery: Opportunistically manage non-linear and rapid discovery cycles with internal teams, customers and partners to gain a solid understanding of the problems-to-solve.

2. Design: Build up to solutions with an eye on usability, scalability, speed-to-market and reusability. Present and articulate design decisions, concepts and trade-offs verbally, visually, or through rapid prototypes.

3. Delivery: Act as product owner initially, defining stories and acceptance criteria, managing the backlog, running scrum ceremonies with up to 2 engineering teams, facilitating UATs and overseeing QA. We expect to have dedicated product owners as the team grows.

4. Go To Market: Support frontline teams to ensure they are equipped to rollout, sell, train and support your products and features.

5. Iteration: Ensure what we launch, lands. Measure product usage and performance, collect qualitative feedback and derive actionable insights to improve existing features and prioritize/design new features.

Experience we are looking for

• 4+ years of consumer or enterprise software product development experience

• Experience working directly with electrical/mechanical contractors and/or tradespeople

• Basic familiarity with home electrical systems, solar PV, hybrid multi-mode inverters, and/or home battery technology

• Experience building software solutions which interface hardware (e.g. IoT devices, sensors, consumer electronics, energy equipment, network equipment)

• Comfortable collaborating across an organization (Product, Engineering R&D, Manufacturing, Operations, Training, Service, Etc.)

• Deep appreciation for human-centered design and user experience (UX)

Bonus qualifications – We would love to hire someone who has:

• Hands-on experience with electrical wiring and/or construction

• Experience with home IoT, IIoT, and/or networking technologies

• A degree in Electrical, Mechanical, Systems, Computer Engineering or similar technical degree

• Knowledge of National Electrical Code (NEC) and general electrical code guidelines for solar PV and energy storage systems, and/or building codes

• Prior experience developing home energy products such as solar, home batteries, or EV chargers

Working at SPAN

We are a small, diverse team of creative and mission-driven thinkers. We value open communication, teamwork, and a make-it-happen attitude -- no job is too big or too small. We strive to make change by imagining what the future could be and building a product to complete that vision. We are looking to grow our team with talented people who are on the same mission to shape the future of energy.

Working at Span, you can expect:

• Competitive compensation and early equity at a well-funded, fast-growing, venture-backed company (read more on why Amazon and others invested in Span here and here)

• A sunny 20,000 sqft hardware lab + office space in SOMA, a stone’s throw from Caltrain and close to BART

• Flexible hours and vacation time - we simultaneously work hard and make space for the important stuff

• Additional Span holidays in celebration of causes we believe in (this year so far we provided days off in celebration of Black History in Feb, Women’s History in March, Earth Day in April and Gay Pride & Juneteenth in June) 

• Comprehensive benefits including a choice of medical plans; dental, vision, life and disability insurance

• Diversity - we are serious about this. Span embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. 

Life at SPAN

SPAN embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. 

Headquartered in San Francisco’s vibrant SoMa neighborhood, we are an eclectic group of creative thinkers who value open communication, teamwork, and a ‘make it happen’ approach to addressing complex challenges. 

Our CEO, Arch Rao⁠—former head of the Tesla Powerwall team⁠—fosters an energetic and collaborative environment, with a strong emphasis on maintaining work-life-balance across the organization.

We’re hiring talented individuals who are driven by success and are passionate about shaping the future of renewable energy. If that sounds like you, we’d love for you to consider joining the rapidly growing team at SPAN.

The Perks:

⚡ Competitive compensation + equity grants at a well-funded, venture-backed company

⚡ Comprehensive benefits (including medical; dental, vision, life and disability insurance)

⚡ Comfortable, sunny office space located near BART and Caltrain public transit

⚡ Strong focus on team building and company culture (events, meet-ups, clubs)

⚡ Flexible hours and unlimited PTO

Our Mission & Values:

At SPAN, we believe that powering your home with clean energy should be a simple and delightful experience that is at its essence human-centered and technology-forward.

Our core values include:

• Making home energy more accessible, intuitive, and convenient.

• Enabling homes and vehicles to be powered by the sun.

• Building resilient homes with reliable power.

• All-electric everything.

• A more flexible & distributed grid.

Interested in joining our team? Submit an application today and we’ll be in touch with the next steps!

[DO NOT CHANGE]

The U.S. base salary range for this position is $207,400 - $245,670 plus benefits, equity and variable compensation for Sales-related roles. This range represents SPAN’s good faith estimate of competitively-priced salary for the role based on national, real-time industry data from companies of a similar growth stage. This range reflects minimum and maximum new hire salaries for the role across US locations. Within the range, individual pay is determined by location and individual factors including relevant skills, experience and education or training. This range correlates to the relative level of the candidate we believe we need for the role and may require an adjustment for candidates of a different level. 

Your recruiter can share more about the specific salary range for the location this role is based during the hiring process.