Portfolio Operations Manager, Commercial

Omnidian

207

Remote, United States

Posted on: 2025-05-06

Category: renewables

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Employment type:

Full time

Remote?

Yes

Experience required:

Intermediate

Salary

Salary not provided

About the company:

Lower operating costs. Reduce asset downtime. Increase portfolio profitability. 𝐏𝐚𝐫𝐭𝐧𝐞𝐫 𝐟𝐨𝐫 𝐆𝐫𝐨𝐰𝐭𝐡.

𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞, 𝐆𝐮𝐚𝐫𝐚𝐧𝐭𝐞𝐞𝐝
We don’t just drive performance—we back it up with the option to include a 95% performance guarantee. How does it work? If a system generates less than 95% of the annual energy we forecasted upon testing, we’ll cover the shortfall.

𝐒𝐜𝐚𝐥𝐞 𝐘𝐨𝐮𝐫 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬
With Performance Assurance, our solar experts become an extension of your team so that you can grow and manage your portfolio at a fraction of the cost of hiring additional staff. You’ll have a dedicated portfolio manager—backed by a full team—tracking the health of your assets.

𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐭 𝐈𝐬𝐬𝐮𝐞 𝐃𝐞𝐭𝐞𝐜𝐭𝐢𝐨𝐧
Our AI-powered proprietary technology can detect and diagnose even minor issues that hinder performance. Using data from monitoring platforms and layering our technical capabilities, we filter out false alerts, allowing our team to respond immediately when action is required.

𝐑𝐞𝐦𝐨𝐯𝐞 𝐆𝐞𝐨𝐠𝐫𝐚𝐩𝐡𝐢𝐜 𝐋𝐢𝐦𝐢𝐭𝐚𝐭𝐢𝐨𝐧𝐬
Our vetted nationwide field service network covers over 33,000 zip codes, giving you unlimited geographic growth potential. All work is coordinated and reviewed by our team for quality, so you’ll have peace of mind knowing your assets are in good hands.

𝐒𝐭𝐫𝐞𝐚𝐦𝐥𝐢𝐧𝐞 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠
We provide easy access to centralized reporting for all system and performance data across your portfolio. Our reports ease the burden of consolidating data from different systems and providers, streamlining performance reporting and annual financial and ESG reporting.

𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞 𝐀𝐬𝐬𝐮𝐫𝐚𝐧𝐜𝐞 𝐏𝐥𝐚𝐧𝐬
Find the right complement to your business with our customizable Performance Assurance Plans. All plans include dedicated experts who work with you to drive the performance of your solar assets—so you can rest assured that your investments are protected.

About Omnidian

Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in Seattle, WA

The Job

The Commercial Portfolio Operations Manager will monitor and manage assigned distributed generation solar assets, to ensure optimal performance for their client's solar photovoltaic (PV) asset portfolio, as well as energy storage projects. This role will report to the Manager of Commercial Operations, while also working closely with the entire Commercial Operations Team. The qualified candidate will work independently as the primary point of contact for their assigned clients, will be responsible for all activities from the initial client & asset onboarding, manage and deliver reporting obligations, provide technical support to clients and service technicians, and support sales and product development initiatives.

#LI-REMOTE

Privacy

California-based candidates: To understand more about the data we collect and process as part of your application, please view our California Job Candidate Privacy Policy. https://www.omnidian.com/privacy-policy-ca-candidates/

Diversity and Inclusion

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.

What You'll Do

At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:

Manage client relationships and provide professional expertise around preventive and corrective maintenance to maximize production.

Oversee a portfolio of 100-150 MW of distributed solar assets, driving efficiency and maximizing output (post -installation and PTO).

Provide professional summary and deep explanation, as needed, of monthly asset performance

Stakeholder Engagement and Reporting: Utilize your technical prowess to resolve system issues, working closely with equipment, inverter, and DAS technical support.

Foster and strengthen relationships with stakeholders from site owners to facilities personnel, cementing Omnidian's reputation for reliability and excellence.

Provide service reports to demonstrate not only what we've achieved in the field but also what next steps are required

Create and manage tickets for planned and unplanned service activities.

Coordinate external field service resources to ensure peak performance and minimize downtime, leaving no room for inefficiencies.

Manage RMA processes and replacement of faulty components, including delivery and returns of equipment.

Dispatch subcontracted O&M services for both planned maintenance and reactive issues with the agility of a true operations maestro.

Who You Are

Excellent written communication skills including professional email etiquette with an eye for relationship building

Exceptional verbal communication skills with previous experience in client success or customer service

Strong interpersonal, communication, and organizational skills

Professionally minded; focusing on quality and quantity of deliverables

Thrive in a fast-paced, growth-mode environment

Highly organized and capable of driving multiple projects simultaneously

Strong technical understanding of business operations

Fast learner of infrastructure and tools, including CRM, support ticketing, ERP, and business intelligence

Ownership mentality of issues or questions and ability to escalate problems to the appropriate persons and follow up accordingly with the client.

A passion for learning and a hunger to continually expand your skill set to stay at the cutting edge of the industry.

Strong attention to detail and accuracy

Enjoys change and can quickly adapt to the needs of the business and team

Ability to stay cool under pressure

Experience You’ll Need

1+ years of experience in Commercial operations and maintenance, asset management, field service management or account management.

2+ years of experience in the solar energy industry

3+ years of professional experience with proven professional acumen

Proven experience with client success and customer service

Experience with solar monitoring DAS platforms and alerts.

Experience reading and interpreting solar system design drawings.

Understanding of solar technology, monitoring systems, maintenance practices, and solar industry landscape.

Experience That's a Plus

3+ years of solar experience

2+ years of Commercial post installation experience

Work-life and Culture

Most of our roles offer the opportunity to work remotely

If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square

We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year

We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off

We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years

We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee

We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture

We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us

We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

Grow With Us

We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples

Internal candidates: Check out our advice on Internal Transfer: Job Application Process

Here are the next roles in this career track:

Senior Portfolio Operations Manager or

Portfolio Operations Lead

We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.

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