Operations Associate (Australia)

Number of employees

207

Perth, Australia

Posted on: 2022-11-03

Category: renewables

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Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

Lower operating costs. Reduce asset downtime. Increase portfolio profitability. 𝐏𝐚𝐫𝐭𝐧𝐞𝐫 𝐟𝐨𝐫 𝐆𝐫𝐨𝐰𝐭𝐡.

𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞, 𝐆𝐮𝐚𝐫𝐚𝐧𝐭𝐞𝐞𝐝
We don’t just drive performance—we back it up with the option to include a 95% performance guarantee. How does it work? If a system generates less than 95% of the annual energy we forecasted upon testing, we’ll cover the shortfall.

𝐒𝐜𝐚𝐥𝐞 𝐘𝐨𝐮𝐫 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬
With Performance Assurance, our solar experts become an extension of your team so that you can grow and manage your portfolio at a fraction of the cost of hiring additional staff. You’ll have a dedicated portfolio manager—backed by a full team—tracking the health of your assets.

𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐭 𝐈𝐬𝐬𝐮𝐞 𝐃𝐞𝐭𝐞𝐜𝐭𝐢𝐨𝐧
Our AI-powered proprietary technology can detect and diagnose even minor issues that hinder performance. Using data from monitoring platforms and layering our technical capabilities, we filter out false alerts, allowing our team to respond immediately when action is required.

𝐑𝐞𝐦𝐨𝐯𝐞 𝐆𝐞𝐨𝐠𝐫𝐚𝐩𝐡𝐢𝐜 𝐋𝐢𝐦𝐢𝐭𝐚𝐭𝐢𝐨𝐧𝐬
Our vetted nationwide field service network covers over 33,000 zip codes, giving you unlimited geographic growth potential. All work is coordinated and reviewed by our team for quality, so you’ll have peace of mind knowing your assets are in good hands.

𝐒𝐭𝐫𝐞𝐚𝐦𝐥𝐢𝐧𝐞 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠
We provide easy access to centralized reporting for all system and performance data across your portfolio. Our reports ease the burden of consolidating data from different systems and providers, streamlining performance reporting and annual financial and ESG reporting.

𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞 𝐀𝐬𝐬𝐮𝐫𝐚𝐧𝐜𝐞 𝐏𝐥𝐚𝐧𝐬
Find the right complement to your business with our customizable Performance Assurance Plans. All plans include dedicated experts who work with you to drive the performance of your solar assets—so you can rest assured that your investments are protected.

About Omnidian
Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries.  Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in the US and began our Australia team in 2022, with exciting growth since then.

The Job

As an Operations Associate at Omnidian, you'll have the opportunity to wear many hats, working closely with a small, dynamic team to build processes and help shape the future of our operations. This isn’t just a role for someone who wants to follow a script—you’ll use your tools, judgment, and expertise to solve real-world problems and ensure a seamless experience for customers and technicians alike.

In this role, you’ll not only dive deep into diagnosing solar system performance issues but also help document processes, train others, and build the foundational assets of our business. If you're passionate about renewable energy, eager to learn a little bit of everything, and excited about creating scalable systems, this is the perfect role for you.

While we have a preference for those based in Western or Eastern Australia, location is flexible for the right person (but must be in Australia).

#LI-Remote

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.
 
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer.  We are committed to diversity in the workplace.  We make employment decisions on the basis of merit and business need.  We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.

What You'll Do

  • At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
  • Customer and Service Leadership (60%)
  • Build trust with customers through empathetic, effective communication over phone and email.
  • Take ownership of service tickets in HubSpot and Airtable, ensuring every issue is resolved swiftly and accurately.
  • Collaborate with field service partners to meet resolution timelines and maintain high-quality service standards.
  • Approve payments to field service partners, manage warranty claims, and handle system owner payments—all with precision and accountability.
  • System Monitoring and Technical Expertise (30%)
  • Proactively monitor solar systems, triaging alerts and diagnosing performance issues with confidence and precision.
  • Use Omnidian’s tools and procedures to develop creative resolution paths for system problems.
  • Serve as a subject matter expert (SME) on one or more solar products, providing trusted guidance to homeowners and technicians.
  • Offer remote technical support to resolve customer issues, while fielding escalations from technicians during site visits.
  • Continuous Improvement and Collaboration (10%)
  • Continuously evaluate and refine procedures to enhance operational efficiency and scalability.
  • Partner with internal teammates and external vendors to identify and implement opportunities for improvement.
  • Bring fresh ideas to optimize workflows and elevate the overall customer experience.
  • Who You Are

  • You’re Versatile: A problem solver who thrives in a fast-paced, evolving environment.
  • You’re Hardworking: Bring a strong work ethic and a passion for renewable energy.
  • You’re Organized: Able to manage multiple priorities while maintaining accuracy and attention to detail.
  • You’re a Problem-Solver: Confident in making decisions independently and using sound judgment.
  • You’re Resilient: Comfortable in a fast-paced environment where things change weekly.
  • You’re an Effective Communicator: Possess excellent verbal and written skills to interact with customers, technicians, and internal teams.
  • You’re a Builder: Eager to document, train, and create assets that strengthen the business.
  • Experience You'll Need

  • 6+ months of experience in solar or renewable energy.
  • General understanding of residential solar and battery systems.
  • Professional working proficiency in English.
  • Proficiency with G Suite or Microsoft Office.
  • Experience That’s a Plus

  • 3+ years of solar experience, ideally in system design or post-installation O&M.
  • 4+ years of customer service experience.
  • 2+ years of IT or troubleshooting experience.
  • Expertise in one or more solar products.
  • Familiarity with CRM tools like HubSpot or Airtable.
  • Demonstrated ability to assist in automating processes, thrive in fast-paced environments, or help build new teams.
  • Work-Life and Culture

  • Work-Life Flexibility: Opportunities to work remotely, with 20 days of paid time off annually (accrued) and 10 days of sick leave annually (accrued).
  • Comprehensive Compensation: Competitive salary, performance bonuses, and equity stakes.
  • Culture of Growth: A collaborative environment with mentorship and opportunities for career advancement.
  • Inclusive Community: Affinity groups, supportive policies, and a commitment to diversity, equity, and inclusion.
  • Passionate team: We are mission-driven and believe in collaboration, mutual respect and trust. 

  • We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

    Grow With Us

  • We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
  • We’re a fast-growing Series-C company, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply. 
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    Omnidian logo
    United States
    Omnidian logo
    United States
    Omnidian logo
    United States
    Number of employees

    207

    Full time
    Renewables
    Omnidian logo
    United States
    Number of employees

    207

    Full time
    Renewables
    Omnidian logo
    Australia