Manager, Commercial Portfolio Operations

Number of employees

207

Remote, United States

Posted on: 2023-08-08

Category: renewables

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Employment type:

Full time

Remote?

Yes

Experience required:

Intermediate

Salary

Salary not provided

About the company:

Lower operating costs. Reduce asset downtime. Increase portfolio profitability. 𝐏𝐚𝐫𝐭𝐧𝐞𝐫 𝐟𝐨𝐫 𝐆𝐫𝐨𝐰𝐭𝐡.

𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞, 𝐆𝐮𝐚𝐫𝐚𝐧𝐭𝐞𝐞𝐝
We don’t just drive performance—we back it up with the option to include a 95% performance guarantee. How does it work? If a system generates less than 95% of the annual energy we forecasted upon testing, we’ll cover the shortfall.

𝐒𝐜𝐚𝐥𝐞 𝐘𝐨𝐮𝐫 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬
With Performance Assurance, our solar experts become an extension of your team so that you can grow and manage your portfolio at a fraction of the cost of hiring additional staff. You’ll have a dedicated portfolio manager—backed by a full team—tracking the health of your assets.

𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐭 𝐈𝐬𝐬𝐮𝐞 𝐃𝐞𝐭𝐞𝐜𝐭𝐢𝐨𝐧
Our AI-powered proprietary technology can detect and diagnose even minor issues that hinder performance. Using data from monitoring platforms and layering our technical capabilities, we filter out false alerts, allowing our team to respond immediately when action is required.

𝐑𝐞𝐦𝐨𝐯𝐞 𝐆𝐞𝐨𝐠𝐫𝐚𝐩𝐡𝐢𝐜 𝐋𝐢𝐦𝐢𝐭𝐚𝐭𝐢𝐨𝐧𝐬
Our vetted nationwide field service network covers over 33,000 zip codes, giving you unlimited geographic growth potential. All work is coordinated and reviewed by our team for quality, so you’ll have peace of mind knowing your assets are in good hands.

𝐒𝐭𝐫𝐞𝐚𝐦𝐥𝐢𝐧𝐞 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠
We provide easy access to centralized reporting for all system and performance data across your portfolio. Our reports ease the burden of consolidating data from different systems and providers, streamlining performance reporting and annual financial and ESG reporting.

𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞 𝐀𝐬𝐬𝐮𝐫𝐚𝐧𝐜𝐞 𝐏𝐥𝐚𝐧𝐬
Find the right complement to your business with our customizable Performance Assurance Plans. All plans include dedicated experts who work with you to drive the performance of your solar assets—so you can rest assured that your investments are protected.

About Omnidian
Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionate teams, our innovative technology, and by creating an amazing customer experience. We're a well-funded, growth-stage company offering the potential for enormous impact, both on our products and on the world.

We are headquartered in Seattle, but are open to remote location depending on role and if a candidate resides in a state we currently employ in.

The Job

As the Manager, Portfolio Operations Management, your primary role will be to oversee and support your team members in their day-to-day activities, ensuring they have the resources and guidance needed to meet performance goals. You will be responsible for the operational health and performance of a growing portfolio of commercial solar projects, as well as for establishing and maintaining strong relationships with clients and stakeholders, identifying and addressing project challenges, and driving continuous process improvement to optimize project outcomes. Additionally, you will be expected to provide regular reports and updates to senior leadership on team and project performance.

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.
 
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer.  We are committed to diversity in the workplace.  We make employment decisions on the basis of merit and business need.  We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

What You’ll Do

  • At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here are some things you’ll be doing.

  • Team Leadership and Development
  • Manage a team of Portfolio Operation Managers throughout the US.
  • Lead hiring, onboarding, and employee development, providing values-aligned cultural leadership.
  • Support efforts to continuously identify, document, and adopt best practices and standardized operating procedures.
  • Help identify features and improvements for Omnidian’s proprietary platform. Cross-train team members in DAS portals and energy simulation tools.

  • Operational Excellence and Client Service
  • Ensure commercial asset performance remains optimized.
  • Oversee solution delivery for commercial assets: onboarding new clients and assets, identifying and resolving client escalations, and performance issues with commercial solar systems.
  • Support client and site host customers and field service technician communications.
  • Drive a culture of continuous improvement and rapid escalation to resolve issues and client feedback.
  • Ensure client communications and reporting exceed expectations.

  • Strategic Initiatives and Performance Optimization
  • Collaborate cross-functionally to support company-wide initiatives.
  • Track, manage, and influence the operational cost structure to ensure contracts deliver expected financial performance.
  • Provide technical pre-sales support.
  • Oversee asset and portfolio performance assessments for prospective clients.
  • Who You Are

  • You'll thrive in this role if you are...

  • An adaptable learner who
  • Thrives in a fast-paced, growth-mode environment.
  • Is curious, with a strong desire to learn new skills and concepts.
  • Quickly adjusts to the needs of the business and team.
  • Can stay cool under pressure.

  • An organized leader who
  • Is highly organized, capable of managing multiple projects simultaneously.
  • Takes ownership of issues, ensures proper escalation, and follows up accordingly.
  • Has strong attention to detail and accuracy.
  • Is a self-starter, skilled at balancing routine tasks and innovative projects.

  • A technical communicator who
  • Has strong technical understanding of business operations infrastructure, including CRM, support ticketing, ERP, and BI tools.
  • Has excellent interpersonal, communication, and organizational skills.
  • Is proficient in both written and verbal communication.
  • Experience You’ll Need

  • 5+ years in the solar industry in account management, asset management, system design, or field service and maintenance.
  • 4+ years in formal or informal leadership roles where you managed or mentored other employees and collaborated with leaders from other departments.
  • Proven experience in client account management, where you've demonstrated exceptional communication and relationship-building skills.
  • Familiarity with solar monitoring DAS platforms and alerts, and the ability to interpret solar system design drawings.
  • A deep understanding of solar technology, monitoring systems, maintenance practices, and the solar industry landscape.
  • Experience That's a Plus

  • 4+ years in commercial solar
  • 3+ years managing direct reports
  • Experience in storage technologies
  • NABCEP certification
  • Work-Life and Culture

  • All of our roles offer the opportunity to work remotely
  • If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
  • If you are near one of our employee clusters, we offer one or more local gatherings per year
  • We provide outstanding benefits that we are continually improving upon, including family medical, dental, vision, disability, parental leave, 401(k) administration, thoughtful PTO, and paid sabbatical leave after four years
  • We offer a competitive total compensation package that includes monthly health insurance premiums, quarterly bonus and long-term stock options for every employee
  • We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
  • We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, check out our post What Makes an Ethical Company?
  • Grow With Us

  • We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
  • We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply. 
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