Home Advisor Manager

Home Advisor Manager

The Role 

SPAN is seeking a highly motivated and experienced Home Advisor Manager to join our team. As a Home Advisor Manager, you will be responsible for ensuring the success of your team as they educate and qualify prospective customers for SPAN installations. You will play a critical role in driving revenue growth and scaling the Lead Pass Program for SPAN’s Installer channel. The position will report to the Manager, Inside Sales.

Responsibilities: 

• Lead a team of 8-10 Home Advisors to meet and exceed individual and team targets for lead qualification, conversion, and customer satisfaction

• Coach and mentor Home Advisors on their performance, providing regular feedback and setting expectations for success

• Develop and maintain strong relationships with internal and external stakeholders, including senior management, sales leadership, and installation partners

• Perform data-driven analysis to glean insights, identify opportunities for efficiency gains, and implement process improvements

• Manage team performance metrics, regularly reporting on progress and making recommendations for improvement

• Collaborate with cross-functional teams including marketing, product, and operations to drive alignment on sales strategies and execution

• Participate in the hiring process for new Home Advisors, evaluating candidates and making hiring recommendations

• Develop and implement training programs to support Home Advisor development and ensure they are equipped with the skills and knowledge necessary to be successful in their role

About You 

You are a seasoned sales leader with a passion for coaching and developing others, and have a proven track record of successfully managing high-performing teams. A problem-solver at heart, you tenaciously advocate for positive business outcomes for all stakeholders. You are analytical and data-driven, with the ability to use metrics to drive process improvement and make informed decisions.

Required Qualifications

• Bachelor's degree in business, marketing, communications, or related field; or equivalent experience

• 5+ years of experience in sales, customer service, or a related field, with 1-2 years of experience in managing and leading teams

• Strong leadership and coaching skills, with a proven track record of building and managing high-performing teams

• Excellent communication and interpersonal skills, with the ability to effectively communicate with customers, team members, and other stakeholders

• Demonstrated ability to analyze data, make data-driven decisions, and use metrics to drive team performance

• Proficiency with email, Google suite, and CRM tools (Salesforce preferred)

• A passion for growth and excitement about joining a rapidly growing ClimateTech startup

• Dedicated to the SPAN mission of enabling electrification for all

Bonus Qualifications

• Experience working in a call center or inside sales environment

• Experience selling home upgrades, especially smart home, solar/storage, and/or other electrification technologies

• Familiarity with smart home technology, solar/storage, and/or other electrification technologies

• A working understanding of home remodels, retrofits, and upgrades

Life at SPAN

Headquartered in San Francisco’s vibrant SoMa neighborhood, we are an eclectic group of creative thinkers who value open communication, teamwork, and a ‘make it happen’ approach to addressing complex challenges. 

SPAN embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. 

We’re hiring talented individuals who are driven by success and are passionate about shaping the future of renewable energy. If that sounds like you, we’d love for you to consider joining the rapidly growing team at SPAN.

The Perks:

⚡ Competitive compensation + equity grants at a well-funded, venture-backed company

⚡ Comprehensive benefits (including medical; dental, vision, life and disability insurance)

⚡ Comfortable, sunny office space located near BART and Caltrain public transit

⚡ Strong focus on teambuilding and company culture (events, meet-ups, clubs)

⚡ Flexible hours and unlimited PTO