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Employment type:
Full time
Experience required:
Director
Salary
Salary not provided
About the company:
We are on the lookout for a Vice President of Customer Experience - a dynamic and customer-centric leader with a passion for driving excellence.
As the VP of Customer Experience at Monta, you will be responsible for overseeing both post-sales and customer support departments, ensuring seamless onboarding, exceptional customer satisfaction, and driving revenue growth through renewals and upsells.This role will report directly to the Chief Revenue Officer (CRO) and will be an integral part of the revenue organization and the extended leadership team. This position can be based in Copenhagen, Berlin, Paris, Barcelona, or London.
About Monta - Empowering people and businesses to go (and stay!) electric.
Monta is the operating platform powering the EV ecosystem serving drivers, companies, cities, and the electricity grid with one integrated software solution.
At our core, we make EV charging simple, accessible, and reliable. Our software enables a consistent charging experience across all charge point brands and we empower charge point owners with a full-fledged solution to attract users and seamlessly manage usage, pricing, availability, and transactions.
We’ve recently closed our Series B round - 80M EUR and soaring! Our journey so far? An expansion across various markets, prestigious #ISO27001 and B-Corp certifications, and proactive tech revolutionizing the EV charging experience. Not to mention, our growth has skyrocketed: 6X in 2023 alone, nearing 1 million monthly charging sessions, and 1,000 #EV drivers joining us daily!
We will use the EUR 80M funding to double down on our successful software-only strategy by strengthening investments in all markets and improving and expanding our product to new sectors ready to embark on an electrified future.
Your core responsibilities in the role will include:
1. Leadership and Strategy
2. Department Oversight
3. Collaboration
4. Renewals and Upsells
5. Performance Metrics
Requirements
Benefits
The salary range for this role is:
EUR: 111k OTE (77,700 base + 30% variable)
NB: The salary range shared above can be changed due to qualifications and previous experience.
If this sounds like you, we’re looking forward to seeing your application!
*Kindly submit your resume in English.
This role demands proficient English language skills for professional verbal and written communication. As Monta is a globally active company, the effective performance of duties in this position necessitates frequent and regular interactions with colleagues and partners around the world, predominantly in English.
Monta does not accept unsolicited resumes from headhunters or recruitment agencies. Unsolicited resumes sent to Monta or to our employees are considered to be the property of Monta, and we will not agree to payment of any referral compensation or recruiter fee in the absence of a signed agreement.
Find out more by visiting https://monta.com/uk/careers/
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