Staff Network & Telephony Engineer

About Us

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.

At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.

Reports To

Network Engineering Manager 

What You Will Be Doing

Responsibilities: 

This position will be responsible for: 

Design, deployment, and maintenance of network infrastructure for the ChargePoint offices, manufacturing facilities, and labs. 

Design and deployment of wireless technologies for the ChargePoint offices and labs. 

Design, test, implement, and maintenance a cloud-based contact center solution. 

Manage day-to-day delivery of services (VOIP, SIP, ACD, Carrier Network) to ensure adherence to defined service levels with the stakeholders. 

Manage and maintain integration of the contact center solutions with Salesforce, Outreach, and other applications. 

Monitor SLAs, provide Root Cause Analysis, and troubleshoot day to day network and contact center related issues. 

Develop documentation, including appropriate policies and procedures for all aspects of the ChargePoint telephony. 

Procure network equipment, process POs, and document the network equipment inventory. 

Troubleshoot network and IVR-related issues, identify root causes, and implement corrective actions to minimize downtime and enhance system reliability. 

Coordinate with the internal stakeholders as well as contractors on both network and telephony projects globally. 

Required skills: 

Bachelor's degree in computer science or similar field

- 9+ years experience in network engineering – routing, switching, L7 firewalls, VPNs, SDWAN, and network protocols.

- 6+ years experience in wireless design, deployment, and maintenance.

- 3+ years experience in network security

- 2+ year experience in public clouds administration and automation (particularly terraform.)

- Knowledgeable in DNS, DHCP, authentication and authorization technologies.

- Excellent interpersonal and communication skills

- Ability to participate in on-call rotations.

Nice to have:

- 2-year experience in a cloud based global contact center solution

- Scripting skills to automate the contact center, network, and AWS configuration.

- Network – Cisco, PAN, Aruba; and AWS certifications

Location

Gurgaon, India 

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer. 
Applicants only - Recruiting agencies do not contact.