Strategic Program Manager, Customer Experience
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Employment type:
Full time
Experience required:
Intermediate
Salary
Salary not provided
About the company:
Join us in shaping the future of mobility. If you'd like to learn more about what it's like to build the new fueling network, check out our Engineering Blog: www.chargepoint.com/engineering
About Us
With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.
Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.
At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.
Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
Reports To
Director, Business Management
What You Will Be Doing
- Managing the launch of new products, services and software from a customer experience perspective from initiation to completion, ensuring alignment with business objectives
- Initiate and establish strong trusted partnerships with key stakeholders to ensure alignment and ongoing effectiveness
- Collaborate with multiple functions across the company, such as, Product Management, Engineering, GTM, Channels, Marketing, Finance, Manufacturing, and Fulfillment Operations
- Continuously evaluate and optimize program management frameworks, tools, and methodologies
- Track progress against key milestones, analyze program performance, and present insights to leadership
- Identify potential risks, develop mitigation strategies, and proactively address challenges to ensure smooth program execution
- Act as the primary point of contact for program sponsors, executives, and key stakeholders, ensuring transparency and alignment
- Build and provide process documentation and training for stakeholders as part of launch of new products/services
What You Will Bring to ChargePoint
- Experience of running cross functional program management in large organizations
- Quickly connect the dots and understand cross functional dependencies
- Ability to influence cross functional stakeholders
- Expertise in change management, ensuring adoption and success of the program(s) being managed
- Proactively look for issues that you are likely to run into
- Ability to navigate in a dynamic business environment
Requirements
- Requires minimum 7+ years related experience in program management, strategic planning, or business transformation roles in a technology-oriented industry.
- 7+ years in program management, strategic planning, or business transformation roles.
- Strong analytical, problem solving and negotiation skills
- Ability to coordinate programs cross-functionally to deliver on-time measurable results
- Ability to liaise with all areas of the business
- Self-starter and ability to drive initiatives
- Strong communication and presentation skills
- Willingness to work during US East Coast hours
- Organized and super user of MS applications, Tableau, Jira, and Confluence
Location
Bangalore, India
We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
If there is a match between your experiences/skills and the Company needs, we will contact you directly.
ChargePoint is an equal opportunity employer.
Applicants only - Recruiting agencies do not contact.
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