Service Delivery Manager
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Employment type:
Full time
Experience required:
Intermediate
Salary
Salary not provided
About the company:
Join us in shaping the future of mobility. If you'd like to learn more about what it's like to build the new fueling network, check out our Engineering Blog: www.chargepoint.com/engineering
About Us
With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.
Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.
At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.
Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
What You Will Be Doing
Within the Service Delivery team, the service delivery manager owns a number of Named Accounts. These accounts can be bus operators, OEM’s or Commercial fleets. You will be responsible for ensuring the successful usage of the important features of software solutions purchased by the customer and act as a customer advocate after implementation. Products would be our Charger Management System, Energy Management, Telematics application, and Fleet Operations functionality. By maintaining regular contact moments with your customers, partners as well as colleagues, you build a structural trusted relationship. Within this relationship you will be tasked with mitigating risks, resolving issues before they negatively impact the customer or ChargePoint.
In your role you have a full 360 view of your assigned customers, their products and features in use as well as their future requirements.
Next to the direct involvement with customers, you may potentially be managing other Service Delivery Managers as well.
What You Will Bring to ChargePoint
- Account/Service Management skills
- Working knowledge of Saas applications, API’s
- Understanding Charging infrastructure
- Knowledge of OCPP protocol
- Knowledge of all standard office applications
- Project manager skills
- Lean or process management skills
- Presentation skills
- Negotiation skills
Requirements
- 5-7 years of experience with customer service management
- Technical background with sales affinity
- Knowledge of SAAS applications, Telematics
- Affinity with energy transition
- English speaking, any other European language a plus
Location
Amsterdam, Netherlands
#LI-KD1
We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
If there is a match between your experiences/skills and the Company needs, we will contact you directly.
ChargePoint is an equal opportunity employer.
Applicants only - Recruiting agencies do not contact.
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