Partner Onboarding Specialist, Roaming Operations team

Reports To

Manager, Roaming Operations

What You Will Be Doing

Roaming operations team background

The Roaming Operations team is a specialist team within ChargePoint with dedicated expertise relating to our roaming partnerships, integrations, and products. ChargePoint manages one of the largest roaming networks in the world, with over 600,000 ports and hundreds of partners, with the aim of ensuring a seamless and superior experience for all drivers interacting with our services.

Overall, activities of the Roaming Operations team include:

1. Onboarding of new roaming partners via OCPI (Open Charge Point Interface) APIs
2. Providing L2 detailed support and troubleshooting of roaming-related issues
3. Identifying, reporting, and analysing issues, and working with engineering, other internal teams, and our roaming partners as needed to resolve them
4. Reporting of project status’
5. Monitoring our network
6. Inputting to company projects and products as a subject matter expert
7. Other topics as needed

Specifics of the Partner Onboarding Specialist role

This role will lead the onboarding of new roaming partners via OCPI. ChargePoint has a large demand for new API onboardings both to expand our service and to deliver on customer-specific requirements. The successful candidate will primarily be taking projects that are led by our Partner Management team and delivering on them from start to finish.

This means working with third-party roaming partners (CPOs, eMSPs, and other partners integrated via OCPI) and/or customers to set up technical kick off calls, setting up testing meetings, performing credential exchanges and performing a range of tests in a pre-production and in a production environment, before launching each integration.

This role will be a key contact person for questions regarding roaming internally and will participate in cross-functionally on projects as a domain expert.

The candidate will also be able to conduct analysis of technical issues arising on the platform between ChargePoint and its partners post-launch, and where relevant work with partners and/or internal teams to resolve them. The successful candidate will be in regular exchange with our support, sales, project management, product management, engineering, and finance to ensure status and timelines are communicated and new integrations are launched seamlessly.

The candidate will interact with a range of software tools used internally, including Salesforce, Confluence, Tableau, Jira, Kibana, and Atlan, as well as custom-build interfaces. They may also interact with tools developed by our partners, including Hubject, Gireve, and eClearing.

The role will focus on ChargePoint’s be.ENERGISED platform but may also cover other ChargePoint software services.

Requirements

• Experience working in cross-functional teams.
• The capacity to build expert knowledge of our roaming services and functionality.
• A customer-centric and problem-solving mindset, with a willingness and ability to own problems to their resolution.
• Technical educational background is preferred but not essential
• Demonstrated ability to work with software tools such as Salesforce, Jira, Confluence, and Excel. Experience with tools such as Atlan, Tableau, Kibana and other similar platforms is a plus.
• At least 4 years of B2B work experience in an engineering, technical support, or other technical role ideally for a SaaS company or within the automotive, energy or CleanTech industry
• Excellent communication skills in English, both written and spoken (any additional language is a plus, particularly German)
• Good understanding of databases (SQL) and of software systems
• Affinity for e-mobility and sustainability topics
• Passion for solving complex problems
• Willingness to travel internationally occasionally for workshops with internal stakeholders, partners, or customers (including to Europe)
• Previous roaming-related (e.g. OCPI) knowledge or experience is a plus

Location

Radstadt Austria, Munich Germany, Amsterdam Netherlands, or Remote Europe