Onboarding Admin Assistant (2 month contract)

Octopus Energy

3800

London, UK, United Kingdom

Posted on: 2023-09-19

Category: energy

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Expired

Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

What we do. Electric Car Leasing

Why we do it. Greener. Fairer. Future.

We are looking for an Onboarding Admin Assistant who can help us deliver our mission to make it seamless for individuals and businesses to make the transition to zero-carbon driving.

We have a rapidly growing customer base that rates their experience with us as Excellent on Trustpilot and we want to continue to extend that experience in all aspects of the in-life journey for our clients.

Our Client Onboarding team is rapidly growing so there is lots to do, but also a chance to influence how this team operates and evolves in the future, as well as to shape the process and customer journey.

This is currently a short term role (2 months) but this period may extend, and we are expanding in many new directions, so other roles may become available during your time here.

If this sounds like you then we'd love to hear from you.

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

What you'll do

Manage the set up of new companies onto our system, Key2

Maintain and update our internal system to log all client contact details

General admin duties eg. monitoring incoming emails and internal instant messages via Slack

Lead new clients through the technical onboarding process in partnership with Business Development and Customers Success

Manage and execute change requests, within the agreed service-level agreement (SLA)

What you'll need

Strong attention to detail

Excellent written and verbal communication skills

Working knowledge of Google Suite is preferred

A passion for sustainability and a decarbonised future

An interest in cars (particularly EVs!) is a bonus

Why else you'll love it here

Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!

Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people

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