Learning and Development Lead- Rev Ops

Who We Are 

Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible.

In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization.  To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger.  We have launched Arc, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network.

Tackling one of the world’s biggest challenges requires out-of-the-box thinking & diverse perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia!

What we’re looking for:

We are seeking an experienced Learning and Development lead to join our Revenue Operations team.This individual will be responsible for all Rev Ops training from onboarding through to continuing education and performance improvement management. As we evolve with the company’s product and community solar markets, this role will ensure all team members have the material and training they need to succeed and execute deliverables. This role also helps maintain training materials as we evolve our processes and implement new technological solutions. The ideal candidate is someone who possesses a strong blend of leadership, creativity, and is excited at the prospect of building out a new function on an existing team.

Arcadia is open to fully remote candidates and employees have access to co-working spaces.

#LI-REMOTE

What you'll do:

• Design and perfect the employee onboarding experience for both the Enrollments and Subscription Management Revenue Operations teams
• Manage training schedules and lead training sessions for all employees
•  Initiate additional re-trainings and extra enrichment sessions for existing Revenue Operations team members as required/ recommended by managers
• Build and maintain dashboards to analyze the quality and effectiveness of the learning experience for:
• Onboarding & Sign-Off
• Performance enrichment plans
• QA/QC
• Work with Ops Leadership to use support metrics that identify broader team knowledge gaps and prioritize re-training/support materials appropriately
• Create and maintain a knowledge database that team members can leverage to find core information about the program, the product and our internal processes 
• Collaborate on building a QA process and rubric that will be leveraged by the team to ensure consistent and accurate delivery of our product, and to highlight areas where re-trainings or process improvement may be necessary
• Monthly reporting on overall QA and strategies for improvement where needed 
• Support the development of new processes based on feedback from the team members in training 
• Partnering with the product an engineering team to provide requirements 
• Overseeing implementation and QA/QC of new product launches 
• Updating our process documentation

What will help you succeed:

Must-haves:

• Experience working in learning and development
• Strong instructional design skills
• Proficiency in learning management software  
• Excellent interpersonal communication skills
• Ability to assess training needs based on existing and new hires
• A passion for helping others learn

Nice-to-haves:

• Strong data and analytical skills including Excel and SQL 
• Experience in community solar 
• Experience with Lessonly

Benefits:

• "Remote first" culture - work anywhere in the US as long as you have a reliable internet connection
• Flexible PTO - no accrued hours and no limit on the number of vacation days exempt employees can take each year
• 17 annual company-wide holidays including a week long "summer break"
• 10 days sick leave
• Up to 4 weeks bereavement leave
• 2 volunteer days off
• 2 professional development days off
• 12 weeks paid parental leave for all parents
• 80-95% employer cost coverage for medical, dental, and vision benefits for employees and dependents