Field Service Manager

Energy Vault

150

Tysons Corner, Virginia, United States

Posted on: 2022-11-02

Category: renewables

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Expired

Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

Energy Vault is the creator of sustainable energy storage solutions designed to accelerate the transition to a carbon free, resilient power grid and transform the world’s approach to utility-scale energy storage. Energy Vault works to combat climate change by enabling clean and reliable electricity through innovative gravity and kinetic based energy storage technologies. Energy Vault combines innovative design, advanced materials science, and proprietary machine-vision software to orchestrate the storage and dispatch of electrical power by lifting and lowering composite bricks, made from eco-friendly materials. Energy Vault’s commitment to sustainability is reflected in a unique approach to the circular economy which utilizes local industrial and energy waste, including remediated coal ash and recycled wind blades converted to recyclable materials, to build the system’s composite bricks. Energy Vault innovates to enable the global shift to a world powered by renewable resources.

About Energy Vault

Energy Vault develops and deploys sustainable energy storage solutions designed to transform the world's approach to utility-scale energy storage in realizing decarbonization while maintaining grid resiliency. The company's proprietary gravity-based energy storage technology, battery storage technology, and energy storage management and integration platform are intended to help utilities, independent power producers and large industrial energy users significantly reduce their levelized cost of energy while maintaining power reliability. Utilizing eco-friendly materials with the ability to integrate waste materials for beneficial re-use, Energy Vault is facilitating the shift to a circular economy while accelerating the clean energy transition for its customers. For additional information, please visit: www.energyvault.com.

Position Title: Field Service Manager

Supervisor: Director, Technical Services

Location: Remote (USA)

What to Expect

Energy Vault is seeking an experienced and dynamic Field Service Manager to provide technicians/electricians with training opportunities, manage schedules, follow up on open cases, actively monitor fleets, and fulfill preventative maintenance obligations. The Field Manager will be responsible for most, if not all, post-installation responsibilities and service work as it relates to performance and system uptime with the support of associated engineering and deployment teams.

At Energy Vault we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants. We believe inclusion creates opportunity for collaborative excellence through diversity of thought. We invite individuals of all genders, races, identities, ethnicities, sexual orientations, national origins, abilities, protected veteran status, religions, educational and socioeconomic backgrounds to explore employment with our organization.

Responsibilities

Manage Service Technicians/Electricians, set schedules and priorities to aid in the troubleshooting and repair of equipment within assigned region.

Be ready to travel for extended periods of time covering multiple locations in respective region with minimal notice.

Maintain high levels of communication and feedback within the service organization; prepare daily updates of work completed, problems identified, and future timelines.

Exercise discretion and independent judgment while overseeing the field service work and their successful completion of work orders as they relate to troubleshooting down or underperforming systems.

Evaluate the work of technicians and electricians to provide both quarterly and yearly performance reviews.

Provide necessary “On-boarding” and training resources to Field Service Technicians.

Responsible for the day-to-day operation. Including acting on actual events, arrange resources and monitor the progress.

Control overall regional spend and when needed propose cost effective solutions.

Responsible, together with other service managers, for the creation, delivery, efficiency, and productivity of the Operation & Maintenance program in the field, both directly and with key partners.

What You’ll Bring

Commercial or Utility Scale Energy Storage experience preferred

Will have 5+ years of experience working within maintenance and operations

Experience working as a manager

Ability to manage voluminous amounts of data

Experiencing writing Root Cause Analysis and Corrective Action Reports.

2+ years’ experience in creating Scopes of Work for maintenance or electrical services.

Recent training and current certification as required in OSHA / NFPA 70E / Safety experience with PV systems preferred

Excellent computer skills especially using Excel, Outlook, and Word

Strong Case Management skills and familiarity with ticketing systems such as JIRA, Confluence, or similar Computerized Maintenance Management Systems (CMMS) preferred.

Excellent written and verbal skills both from a technical and client facing perspective

Excellent customer service skills

Ability to work well with others in a collaborative team environment

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