Senior Service Account Manager

Energy Vault

184

Westlake Village, CA, United States

Posted on: 2025-03-20

Category: renewables

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Expired

Employment type:

Full time

Experience required:

Senior

Salary

Salary not provided

About the company:

Energy Vault® develops and deploys utility-scale energy storage solutions designed to transform the world's approach to sustainable energy storage. The company's comprehensive offerings include proprietary gravity-based storage, battery storage, and green hydrogen energy storage technologies. Each storage solution is supported by the Company’s hardware technology-agnostic energy management system software and integration platform.

Unique to the industry, Energy Vault’s innovative technology portfolio delivers customized short-and-long-duration energy storage solutions to help utilities, independent power producers, and large industrial energy users significantly reduce levelized energy costs while maintaining power reliability. Utilizing eco-friendly materials with the ability to integrate waste materials for beneficial reuse, Energy Vault’s EVx™ gravity-based energy storage technology is facilitating the shift to a circular economy while accelerating the global clean energy transition for its customers.

Our Company

Welcome to Energy Vault® (NYSE:NRGV), where our purpose is to enable a sustainably energized world. Our mission is to provide energy solutions that accelerate the global transition to renewable energy. Energy Vault® operates globally with headquarter locations in Westlake Village, California and Lugano, Switzerland, and regional development in multiple locations in Switzerland, United States, United Kingdom, Australia, and China.

Our Company's comprehensive offerings include our proprietary gravity, battery, hybrid/green hydrogen energy storage solutions and our technology-agnostic software suite that orchestrates and integrates multiple energy asset types (storage & generation) while optimizing dispatch, costs, revenues, and overall asset performance. Please visit our Website for more information, our Newsroom for the latest company updates, and connect with us on LinkedIn, X, Facebook, Instagram, Vimeo, or YouTube.

Our Values

We Commit: To Building a Better Future for Earth and All Its Beings.

We Innovate: Cutting Edge Solutions to Accelerate the Unique Energy Aspirations of Our Clients.

We Connect: To Build Genuine Relationships.

We Deliver: Going Above & Beyond by Being Fast & Nimble.

We Lead: With Authenticity and Purpose.

Our Energetic Team:

Energy Vault Solution, a division within Energy Vault, is dedicated to delivering customer-focused energy storage products that merge Battery and Clean Hydrogen technologies. The Energy Vault Solution team also develops and manages our AI/ML powered software applications that include EMS, Lifecycle Management, and Energy Trading Platforms.

Your Impact as a Senior Service Account Manager:

The Senior Service Account Manager will be the primary point-of-contact for customers of EV Solution who own and operate Energy Vault battery energy storage systems. You will own the customer relationship. You will be accountable for all aspects of the Energy Vault’s contractual obligations after project handover; including service ticket and work order management, warranty repairs, maintenance planning, billing for non-warranty claims, vendor support, periodic performance and work history reporting, and general customer satisfaction. This position is key to proving a positive experience for Energy Vault’s customers that is key to insuring future repeat project business. You will interface numerous individuals, organizations and companies to insure rapid resolution of service-related issues. You will also be responsible for managing and reporting the P&L status of these contracts.

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Join Us in Empowering Change

At Energy Vault we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants. We believe inclusion creates opportunity for collaborative excellence through diversity of thought. We invite individuals of all genders, races, identities, ethnicities, sexual orientations, national origins, abilities, protected veteran status, religions, educational and socioeconomic backgrounds to explore employment with our organization.

Apply now and become a catalyst for change at Energy Vault!

Your Mission:

Ensure general customer satisfaction with Energy Vault products and services.

Complete understanding of the original project delivery and the long-term-service-agreement (LTSA) contracts.

Address customer issues in a timely manner.

Hold periodic meetings with customer and appropriate internal stakeholders (typically bi-weekly service updates, and quarterly operations updates).

Manage and coordinate site activities with the customer, service support resources, and vendors.

Creating, manage, and drive service tickets to closure in a timely manner. Drive assigned parties to perform necessary tasks to support and resolve service tickets expeditiously.

Monitor and provide periodic P&L reports of financial performance of the LTSA contracts.

Identify and report project issues that can result in financial risks.

Assist Sales with best terms and practices for new service opportunities.

Determine if service issues are covered under warranty per the contract.

Create and manage change-orders to existing contracts for additional works and services not covered by warranty in the LTSA contracts.

Create purchase requests for material and vendor services.

Plan and schedule planned and unplanned services.

Coordination of site works with the Field Service team, equipment suppliers, and 3rd party service providers.

Ensure timely payment of outstanding customer invoices.

Ensure internal resources accurately bill time worked on projects.

Manage accurate inventories of spare parts. Manage periodic inventory inspections with Field Service.

Work closely with numerous internal Energy Vault departments to communicate lessons learned and improved ways of working (Field Service, Technical Support, Product Engineering, Software Engineering, Procurement, Accounting, etc.)

Your Background:

8 years of related experience with a bachelor's degree; or 6 years and a Master’s degree; or a PhD with 3 years experience

Related experience is in account management, customer service, or service operations within the energy, renewable energy, or energy storage industry.

A general technical understanding of the equipment used in energy storage projects is desirable.

Strong background in managing customer relationships, ensuring contract compliance, and driving customer satisfaction.

Experience working with global customers and vendors, demonstrating the ability to navigate cultural and regional differences in service expectations and business operations.

Proven ability to manage long-term service agreements (LTSAs), including warranty claims, maintenance planning, and billing processes.

Proficiency using common PC applications such as Word, Excel, Power Point, etc.

Experience in financial management of service contracts, including P&L oversight and revenue forecasting.

Familiarity with field service operations, coordination of site work, and managing third-party service providers.

Exceptional communication and interpersonal skills, with a strong ability to collaborate across internal teams and external stakeholders.

Problem-solving mindset with the ability to analyze service issues and implement proactive solutions.

Strong organizational and project management skills, with the ability to prioritize competing demands effectively.

High attention to detail and a commitment to quality service delivery.

Expected travel: Up to 10% domestic and/or international travel as needed to support customer service and operational needs.

Comfortable thriving in fast-paced, rapid growth environments.

A passion for sustainability, our mission, and our vision is a bonus!