Digital Energy Specialist - Origin

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need lots more people to help us make our vision a reality.

Want to work in a soul-destroying customer service call centre?

Don’t apply here.

We’re different.

You won’t believe it until you actually start working here. We try to explain it during the application process and through our Discovery Days but really, until you’re immersed in our culture, you’ll realise you’ve never worked anywhere like it.

Your colleagues will be some of the most amazing people you’ll be lucky enough to call friends. 

They are the most enthusiastic, determined, curious crew who love being part of disrupting the energy industry but also sharing our mission to humanise the customer service experience. 

We don’t lie - it’s not easy.

Learning in a fast-paced, ever-changing environment isn’t for the faint-hearted. Every day you will come across problems you’ve not seen before, and you’ll be tasked with bringing about awesome solutions. Expect the unexpected. Ask questions, drive change and share your ideas.

There’s a lot (and we mean a lot) to learn, and a lot of work to do. Just when you think you know everything there is to know - something changes. We’ll help you build your knowledge and be committed to your development. If you’ve got the attitude to thrive here and want to make a difference - we’ll go that extra mile for you.

Kraken is the technology behind Octopus Energy. We’re on the search for innovative and enthusiastic folk, to join the Kraken Tech team to support our client Origin with their out of hours operations in the UK.

We are working with Origin, to migrate their 4.2 million customers to Kraken and set up a new part of their business using the world-class Octopus operating model. 

The work will be mainly email-based given the time difference, but you will be expected to pick up the phone with customers if needed.  We expect the responses to be fast (within a few hours) and come from someone thoughtful who is able to explain complex problems to customers in a simple way.  

This is an exciting opportunity to learn how an industry on the other side of the world works. As you will be working with customers and teams based in Australia, you must be comfortable working flexibly with early mornings.  

As a Digital Energy Specialist, you will be a diligent, enthusiastic person with excellent written communication.