Commercial Operations & Risk Manager
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Employment type:
Full time
Experience required:
Intermediate
Salary
Salary not provided
About the company:
That means making power greener, smarter, and more affordable for everyone.
We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.
We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.
Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group
We’re looking for a sharp, commercially-minded generalist to help us scale our consumer electric vehicle leasing business. You’ll sit at the heart of our Consumer team, acting as the bridge between our ambitious growth goals and our regulatory responsibilities as an FCA regulated business.
This isn't a "back-office" compliance role. You’ll be a key operator who ensures our products are customer-centric, our processes are slick, and our growth is sustainable.
You’ll work with teams (Sales, Product, Ops) who are experts in their fields but often new to Financial Services; your job is to translate the "why" behind the rules and help them build better products because of them.
What you'll do
Commercial Guardrails: Own the "rules of the game" for our consumer products. You’ll ensure our contracts (Consumer Hire Agreements) and T&Cs are current, compliant, clear, and commercially sound.
Problem Solving: Tackle "edge case" customer issues and business incidents. You won't just fix the immediate problem; you’ll build the automation or process to ensure it doesn't happen again.
Internal Consultant: Act as the first point of contact for the business on FCA-related questions. You’ll help Marketing with promotional approvals and Sales with "how-to" guidance for complex customer journeys.
Product Evolution: Work with Legal and Product teams to launch new features, ensuring we follow a "product governance" path that is fast but compliant.
Background: Experience in a Fintech, financial services startup, or a fast-scaling regulated business in a similar role. You have played a key role in launching or growing new products in a regulated context.
Mindset: You want to play a part in the transition to zero-carbon driving. You don’t just identify problems that are to be solved, you solve them too either yourself or working with wider team
This is an individual contributor role, reporting into the Head of Consumer.
What you'll need
FCA regulated experience: You have experience working within a UK-regulated consumer finance environment. Ideally a fintech business. You understand the principles (like Consumer Duty, Treating Customers Fairly etc) without getting lost in the weeds.
A generalist: You are comfortable jumping from a legal contract review to a data-heavy reporting or analysis task, then into a training session for the sales team.
Tech-first approach: Whilst not a developer, you default to tech based solutions, automations and AI workflows, rather than manual processes.
Commercial and pragmatic: You view regulation as a framework for building trust and quality whilst making progress at pace. You find ways to say "yes, if..."
Effective communicator: You can distill complex rules and principles into simple instructions or operating procedures for people new to financial services.
Bias to action: You thrive in a fast-paced scale-up environment with a strong bias to action.
Why else you'll love it here
Things to note
🤖 We use AI to help us assess applications fairly and objectively. We’re totally fine with you using AI as a tool to help prepare too. That said, when we get to the interview and assessment stage, we’re really interested in hearing your unique perspective and real-world stories. That’s the stuff we can’t get from a bot or a prompt!
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