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Employment type:
Full time
Experience required:
Intermediate
Salary
Salary not provided
About the company:
That means making power greener, smarter, and more affordable for everyone.
We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.
We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.
Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group
We’re looking for an Onboarding Executive to join our London-based Customer Success team. You will lead the end-to-end onboarding process and pipeline management for our high volume SME and Mid-Market segments, and be responsible for the "golden moment" - the critical period between a contract being signed and a scheme successfully launching.
This role is focused on ensuring a world-class first impression and high initial engagement. You will work in a high-impact partnership with a team of Account Executives: you own the pipeline, timelines, and launch execution, while the Account Executives maintains the long-term relationship and commercial success.
This role is based in our Oxford Circus office, minimum x2 days per week.
What you'll do
Manage the onboarding pipeline for SME and Mid-Market accounts, ensuring every client moves from "signed" to "launched" successfully
Collaborate closely with Account Executives, Implementation, and Business Development to facilitate a smooth handover and successful launches
Drive the customer-facing launch plans and deliver high-impact engagement activities (comms plans, webinars, engagement events)
Establish, document, and constantly improve the onboarding "playbook" to ensure scalable and repeatable success
Proactively analyse data to identify and implement experience and process improvements through better materials, automation, and self-serve resources for clients
Become an expert on our salary sacrifice scheme, delivering timely client education and unblocking any challenges
What you'll need
2+ years of B2B customer-facing experience, in onboarding, project management, account management, or another relevant role
Highly organised and efficient with the ability to manage a high volume of tasks simultaneously without losing attention to detail
Comfortable using data to tell a story and drive decision-making
A "Back Each Other" mentality - you thrive in a collaborative model and enjoy working across teams to deliver a great outcome
Confident communicator, with the ability to engage, excite and instil confidence in diverse audiences
A start-up mindset - you are adaptable, excited by the challenge of solving problems, improving "v1" processes and navigating a fast-paced environment
Why else you'll love it here
Things to note
🤖 We use AI to help us assess applications fairly and objectively. We’re totally fine with you using AI as a tool to help prepare too. That said, when we get to the interview and assessment stage, we’re really interested in hearing your unique perspective and real-world stories. That’s the stuff we can’t get from a bot or a prompt!
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