Customer Success Agent UAE

Einride

580

Dubai, United Arab Emirates

Posted on: 2025-02-12

Category: transportation

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Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

Einride is an industry-disrupting freight technology company providing end-to-end solutions for electric and autonomous shipping.

By deploying technologies that are integrated using its data-driven operating system, Saga, it enables customers to decarbonize their operations by making an immediate shift towards digitalized, electric road freight.

In 2019, Einride became the world’s first company to operate an autonomous, electric freight vehicle on a public road. Its vision is to make Earth a better place through intelligent movement.

Want to be part of transforming road freight – for good? Einride is showing the world a new way to move, based on the latest digital, electric and autonomous technologies. Through freight capacity as a service, we enable businesses around the world to accelerate towards their sustainability goals.

Founded in 2016, Einride became the first company in the world to deploy a cab-less autonomous electric vehicle on a public road (Sweden, 2019). In 2022, we were the first to successfully operate such a vehicle on a US public road. Today our award-winning technology has been launched across 8 countries (and counting). Our clients are some of the world’s biggest shippers, including Fortune 500 companies.

As Customer Success Agent you will be a part of the UAE Daily Operations team, working and supporting customers in the UAE ensuring operational excellence.

This is a full-time position based out of our Dubai office in Dubai Marina. We recommend that you submit your application as soon as possible since selection and interviews are held continually.

Please note that as part of our standard recruitment process, we conduct a background control on the final candidate for this role. This may include verification of education, employment history, any relevant professional certifications or other information that may be of our interest.

At Einride, we are innovators, building solutions the world has never seen before – but urgently needs. That’s why we take action, and it’s why we are always eager to be challenged. We know that our best innovations come from having a diverse mix of people, including those of different experiences, career paths, and walks of life. By coming together and sharing our perspectives openly – by disagreeing, discussing, and committing – we deliver greater impact.

You will:

Together with UAE Daily Operations Manager develop and maintain an optimal customer experience for our customers in the UAE.

Provide real-time assistance to customers via phone, email, and chat, ensuring their transportation needs are met promptly.

Manage daily operations and planning.

First point of contact for our customer operations and other partners such as carriers, vendors and sub contractors like workshops, hardware dealers, agents etc.

Analyze and optimize performance of fleet securing agreed KPIs and SLA are achieved.

Handle, log and resolve customer requests/issues.

Monitoring internal monitoring tools, support inbox and resolve ad hoc deviations.

Prepare performance and monitoring reports as per company requirements.

Ensure all customer interactions align with company policies, safety regulations, and sustainability goals

Any additional task delegated by reporting manager.

We expect you to:

Previous experience in a customer facing role within operations management, logistics or other relevant settings.

Previous experience working in a fast paced 24x7 environment.

Fluent in English, Hindi & Urdu is a must.

UAE drivers License is a must, Heavy Truck license is a bonus.

Strong collaborator and excellent problem solving skills.

Strong service and solution oriented mindset.

Independent and confident in your ability to act, prioritize and make decisions.

Tech-savvy with basic knowledge of transportation software, GPS tracking, and digital communication tools

Experience from the growing EV industry and/or startup is a bonus.

Bachelor's degree preferably in Business, Supply Chain or Logistics

Familiarity with logistics, fleet management systems, or CRM tools is a plus

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