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About the company:
envelio is a software company that provides solutions for the energy sector and is based in Cologne, Germany. As a spin-off of the RWTH Aachen University, we develop software for the digitization of electricity networks. With our products, we contribute to the success of the global "Energiewende" (change of the energy sector) by integrating renewable energies and e- mobility faster and more cost-effective into the energy system. For our fast growing team, we are looking for enthusiastic employees, who have fun working on innovative developments, novel methods of working and the success of our fast growing company.
The role
At envelio, we are proud to have been named as one of the hundred most innovative clean technology companies in the world. And we want to achieve even more with our shared vision of driving forward the energy transition using digital technologies. Our web application platforms already enable grid operators to digitize and automate their core processes.As Smart Grid Consultant (w/m/d), you advise our clients on the use of our software, as well as the adjustments of their business processes. In a team with three other consultants, you support our users in the independent and profitable use of our software. We accompany our customer groups in a reliable and long-term-oriented way and manage their success. That is why we also call this task Customer Success Management. In this role, you act as a connecting link between our internal stakeholders and the customer, assuming a key function in the overall product development process.
Your tasks and responsibilities
- Working closely with the Customer Implementation team, you are responsible for the onboarding of new customers in pilot and rollout projects
- You consult customers on the development of their business processes with the help of our software
- Through regular communication with the various stakeholders, you identify and determine the biggest challenges and improvement potentials in the technical and operative processes
- You are the first contact person for our users and serve as the interface between them and internal stakeholders from the Product and Sales departments
- You determine and analyze key figures on customer use and customer satisfaction
What you need to succeed
- You have a degree in Electrical Engineering, Energy Technology, Industrial Engineering or a comparable field of study
- You are familiar with the planning and operation of electrical grids or the integration of electrical plants and you know how to put your knowledge about the energy business and its existing interconnections to good use
- You already have working experience being solely responsible for projects with direct customer contact and are excited about developing and fostering lasting customer relationships
- Ideally, you already have experience in fields such as technical consulting, customer success management, key account management of related fields in a b2b context
- You communicate with various stakeholders and colleagues, conveying your points at eye level and with a high degree of trust
- You are business fluent in German and English
Why envelio
- Flexible working mode within Germany: Hybrid, from home or in our lovely office in Cologne - you are free to decide which mode suits you best!
- Option for remote work from abroad (up to three months per year)
- 30 holidays + 3 corporate holidays
- Support for your health through sports membership cooperations
- Time and resources for individual growth
- envelio pension plan
- Buddy for your onboarding phase
- Company events (X-mas party, summer party, etc.)
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