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Expired
Employment type:
Full time
Experience required:
Intermediate
Salary
Salary not provided
About the company:
The Ocean Cleanup, a non-profit organization, is developing and scaling technologies to rid the world’s oceans of plastic. Our aim is to put ourselves out of business once the oceans are clean.
To rid the world’s oceans of plastic, we are highly dependent on the support of our community. As the Community Manager, you will manage The Ocean Cleanup’s community interaction across all our digital channels.
“Communications as a discipline has a unique and central role at The Ocean Cleanup. Our main task is to oversee the day-to-day management of one of our most important assets: our brand, an attractive promise that is driving funding and buy-in from stakeholders globally. We are looking for top talent to join us in the exciting work to continuously uphold and improve our image. Professional warning: some level of craziness may be required!”– Joost Dubois, Head of Communications
RESPONSIBILITIES
As a Community Manager, you will directly manage one of the main interfaces of The Ocean Cleanup with the outside world by taking care of follower engagement via social media and email. As a knowledge holder within the Communications Team, your tasks are, among others, managing and updating our FAQs, coordinating our merchandise internally and externally, overseeing an engagement team in answering queries via email and social media, and making sure we keep this important group of stakeholders engaged and up to date. You will be the most invisible yet impactful representative of The Ocean Cleanup’s brand in the most challenging communication environment (i.e., direct interaction with followers, fans, and – sometimes - critics).
The Community Manager will also investigate and implement data-driven improvements in the response process, the answers we give to the community, and suggest improvements for The Ocean Cleanup’s external communication in general, to keep our followers more in the know of our progress and plans.
In this role, you will manage the customer service and order management activities regarding The Ocean Cleanup’s products made from ocean plastic. You will also manage The Ocean Cleanup’s merchandise partnerships and inventory and maintain our merchandise collection.
Key tasks include:
- Sort and answer incoming inquiries via all digital platforms (website, emails, and social media) concerning all facets of The Ocean Cleanup’s work
- Key account role for community management agency and tooling support
- Act as the first point of contact for questions coming from our external community management team (agency support)
- Monitor and interact with mentions, comments, external posts, and groups on all social media platforms (Facebook, Twitter, Instagram, LinkedIn, YouTube).
- Collect and analyze concise and comprehensive data on community, sentiment, criticisms, and more – with information feeding into content creation and language framing
- Oversee, guide, teach, and support the community management team
- Assist in training our internal team on communications guidelines and tooling use
- Draft, maintain, update, and improve the email, website, media, and social media FAQ in close cooperation with internal stakeholders
- Develop new ways of growing, engaging, and fostering our community in collaboration with the Social Media Manager
- Develop and implement customer service process for B2C and B2B sales, working closely with the Catch Management Team
- Coordinate order management and interfacing with fulfillment partner and Catch Management Team
- Manage The Ocean Cleanup’s merchandise partnerships and inventory and maintain our merchandise collection.
- Ensure consistent brand representation through merchandising for events, speaking, and high-profile engagements.
- Serve as key knowledge holder on Communications team for internal stakeholders
PROFESSIONAL QUALIFICATIONS
- Degree in fields such as communications, business, media, or marketing
- At least 2 years experience in community management, partnerships, customer relationship management, and stakeholder relations
- Previous experience in agency management, CRM tooling, social media management tooling, PR or Communications is a plus
- Native English language skills (written and oral). Other language skills are a plus
PERSONAL QUALITIES
- Service-minded and intrinsically interested in the people behind our social media follower base
- Quick learner
- Great communicator and writer
- Willingness to take responsibility and lead a project
- Curiosity to learn and understand the details about the technology and project
- Ability to translate complex information into comprehensive yet straightforward FAQs
- Able to sell our mission, even when dealing with some bursts of negativity that can come with this territory
- Works efficiently and independently
- Empathetic with a thick skin
- Intrinsic motivation to work on our ambitious and meaningful goal
Please note: because we are a non-profit, our salaries reflect that of an organization fully reliant on donations, rather than that of a commercial entity
Conducting a pre-employment check is part of our recruitment process.
WORK PERMIT NEEDED:
European Union
A valid European Union work permit is highly preferred for this position. However, feel free to send an open application so we can contact you if an opportunity arises in your country.
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