Client Success Manager - Insurance Solutions (Remote)

Number of employees

100

Remote

Posted on: 2026-08-31

Category: climate

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Employment type:

Full time

Remote?

Yes

Experience required:

Intermediate

Salary

Salary not provided

About the company:

ZestyAI is an artificial intelligence-powered risk decision platform focused on property and casualty (P&C) insurance, providing insurers with granular, data-driven insights to assess and price climate-related and other property risks. The platform offers AI models for wildfire, hail, wind, severe storm, non-weather fire, and non-weather water risks, enabling carriers to make more precise underwriting, pricing, and reinsurance decisions. ZestyAI serves actuarial, underwriting, and executive teams at leading insurance carriers across the United States. ZestyAI's climate relevance lies in its mission to help the insurance industry accurately quantify and respond to the escalating risks posed by climate change, including wildfires and severe weather events. By providing property-level risk scores and insights informed by satellite imagery, aerial data, and machine learning, the company enables insurers to better understand exposure to climate-driven perils, supporting more sustainable and resilient insurance markets. The platform has gained regulatory approval in multiple states, underlining its credibility in addressing complex climate risk modeling challenges. What distinguishes ZestyAI is its combination of AI-native modeling, regulatory trust, and breadth of risk coverage across both weather and non-weather perils. Its ZORRO Discover product provides competitive intelligence and market benchmarking, while its property insights tools offer roof age and structural data at scale. The company is trusted by top insurance carriers and positions itself as a critical infrastructure layer for data-driven decision-making in an era of increasing climate volatility.

Client Success Manager – Insurance Solutions

Open to: Remote, USA and Canada

As natural catastrophes increase in frequency and severity, insurers face growing pressure to improve underwriting precision, pricing accuracy, and portfolio resilience. As property risk continues to evolve, insurers need more current, property-specific insights to support underwriting, pricing, and portfolio decisions.ZestyAI leverages advanced computer vision and AI-driven modeling to deliver underwriting-grade, location-specific insights that help insurers improve pricing precision, reduce adverse selection, and strengthen regulatory confidence.

Who We’re Looking For:

We’re looking for a Client Success Manager to support and grow relationships with property insurance clients. At the core, you enjoy working with clients. You like building relationships, understanding the problems they’re trying to solve, and helping them get meaningful value from the products they use.

You may have early experience in Client Success, account management, consulting, or within the P&C insurance ecosystem. Deep insurance expertise is not required, but curiosity and a willingness to quickly learn insurance workflows, analytics, and our products are essential.

You are organized, proactive, and comfortable communicating with both technical and business stakeholders. You’re excited to grow into a trusted, strategic partner to your clients over time.


The Opportunity
Use your motivation and experience to:
  • Support client relationships from onboarding through renewal
  • Drive product adoption and workflow integration within client organizations
  • Connect client goals to measurable outcomes using ZestyAI solutions
  • Partner cross-functionally with Product, Risk Analytics, Data Science, Support, Marketing, and other teams across ZestyAI to deliver a strong client experience
  • Identify opportunities for deeper product usage and expansion

What You’ll Do
  • Build strong working relationships with underwriters, analysts, and product stakeholders
  • Own regular client touchpoints, drive follow-up, and keep client priorities moving forward
  • Support business reviews and connect product adoption, usage, and outcomes to client goals
  • Monitor usage trends and client health indicators to understand where clients are seeing value and where they may need additional support
  • Bring client feedback and needs back into ZestyAI, helping internal teams understand the problem and coordinate the right response
  • Collaborate with senior Client Success leaders on strategic client and team initiatives

What You Bring to the ZestyAI Team

  • 1–3 years of experience in Client Success, account management, consulting, or direct experience within the P&C insurance ecosystem
  • Strong communication skills and a genuine interest in working directly with clients
  • Analytical mindset with the ability to interpret data and usage trends
  • Organizational skills and ability to manage multiple priorities
  • Curiosity about insurance workflows, analytics, and technology
  • Comfort working in a high-growth, collaborative environment
  • Curiosity and comfort using AI tools to automate routine work, improve efficiency, and make your day-to-day more effective
Why Join ZestyAI?

You’ll work at the forefront of AI in insurance, helping insurers make better-informed underwriting and pricing decisions.

ZestyAI combines deep industry expertise with a collaborative, high-performance culture that empowers new ideas and values ownership. Individual impact is visible, contributions are recognized, and you’ll work alongside sharp, motivated teammates who make the work both meaningful and enjoyable.

Your work with clients will help them get more value from ZestyAI while giving you a direct voice in how we continue to improve the client experience and our products.

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