Warranty Analyst

SUMMARY:

We are seeking a detail-oriented and analytical Warranty Analyst to manage and optimize our warranty processes. The ideal candidate will be responsible for reviewing warranty claims, identifying trends, and collaborating with internal teams to improve product reliability and customer satisfaction. This role will play a critical part in ensuring our customers receive efficient and accurate warranty support while contributing to the continuous improvement of our vehicles.

JOB RESPONSIBILITIES:

• Review and process warranty claims from dealers, service centers, and customers to ensure compliance with company policies and warranty guidelines.
• Analyze warranty data to identify failure trends, root causes, and potential product improvements.
• Collaborate with engineering, quality assurance, and manufacturing teams to address recurring issues and implement corrective actions.
• Develop and maintain warranty reports, dashboards, and metrics to track claim performance and costs.
• Work closely with suppliers to manage supplier-related warranty claims and recover costs where applicable.
• Assist in updating and refining warranty policies, procedures, and documentation to enhance efficiency.
• Provide training and guidance to dealerships and service teams on proper warranty claim submission and procedures.
• Participate in field investigations and customer support initiatives to resolve warranty-related concerns.
• Support the finance team in processing warranty cost recoveries and budgeting.
• Lead and coordinate all negotiations with chargebacks as part of the RMA process as well as any campaigns and recalls.
• Select direct communication channels with service providers and fleets that have not returned defective part(s) on a vendor recovery classified repair, but have submitted invoices. Follow up as required to ensure the material is returned from the service provider so that the invoice can be paid.
• Create and analyze daily, weekly, monthly, quarterly, annual reports to establish a foundation for goal-setting and future success. 
• Demonstrate and foster a sense of urgency and entrepreneurial commitment to achieving goals.

QUALIFICATIONS: 

• Excellent communicator with superior verbal, written, interpersonal, technical and presentation skills.
• Ability to think critically and problem solve in a fast- paced, entrepreneurial environment.
• Ability to respond immediately to tough questions with confidence
• Strong negotiation or organizational skills to protect the best interest of all parties involved
• Always Do What You Say, Say What You Do (DWYSSWYD), follow up and communication are critical to the success of the role
• Ability to “Seek to Understand”, direct with conviction and seek to understand again
• Ability to interpret customer needs and adapt your plan as necessary 
• Self-motivated with the ability to stay on task
• Versatile, flexible, and a willingness to work within constantly changing priorities 
• Creative and innovative team player
• Advanced computer skills are required
• Strong:
• Communication skills, verbal and written, listening
• Attention to detail and organization
• Interpersonal skills
• Organizational, problem-solving, and analytical skills

EDUCATION AND OTHER REQUIREMENTS:

• Bachelors degree required (business or similar preferred)
• 3-5 years of finance, quality, supply chain, or customer service experience