TechOps Generalist

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

Since 2015, Octopus has been on a mission to bring affordable, green energy to the world. With the help of our in-house developed technology platform, Kraken, we’ve become the 4th largest energy supplier in the UK, opened retailers in 5 other countries, and licensed our software to retail giants including E.ON in the UK and Origin Energy in Australia. We’ve reinvented energy products with smart, data-driven tariffs to balance customer demand with renewable generation - and we’re the biggest investor in renewable generation in the UK.

We've since expanded our tentacles and we are now looking for a TechOps Generalist, based in Wellington, New Zealand. We're planning to expand our team to cover the Japan, Australia, and New Zealand markets in a different time zone. This particular role is for someone to join our Wellington office alongside an existing team member who has recently re-located. Exciting times ahead! 😄

A more modern, more lean version of a traditional enterprise IT team. We cover everything from what most people would call “1st line support” all the way up to high-level strategic planning, and everything in between.

We are very excited to be building a small and efficient TechOps team at Octopus. We are looking for an ambitious, knowledgeable and experienced Generalist to join our team to grow with the rest of the company and ensure we are doing so in a secure and safe way. We will be tackling big problems and the breadth of work will be huge. Dealing with ambiguity will be a key part of this role and every day will be a new and exciting one working on varying challenges across the company. We work with almost 100% cloud infrastructure which means you’ll be working with many different tools across every area of the business. 

A big part of the role will be ensuring our incredible employees are able to do their job as efficiently as possible. We will be supporting them as best we can to make sure their problems are also our problems. We will always prioritise giving human, friendly support over SLAs or ticket numbers and we strive to give such a nice experience our people will want to come back to chat to us in the future. You will be a key partner in defining what TechOps is at Octopus. We will be shaping this team to provide a world class support service to our employees, building our way out of problems with engineering firepower and undertaking transformational organisational change so all of Octopus can grow in a safe and efficient manner. 

Roles that you might currently be in: Desktop support analyst, 1st line support, 2nd line support, Systems engineer, DevOps, Tech support, Technical support, Technical support analyst, IT support, IT desktop support, Systems Administrator, Network Administrator, Workplace technology, Solutions specialist, Solutions administrator, Systems manager, Support manager.

This role can be either fully office based in Wellington, or a hybrid of a few days a week working remotely and office based. We need an extra pair of hands to help our ever growing office and therefore we unfortunately cannot offer this role as fully remote. The Wellington office is based on Brandon Street.

We're very excited to be growing our small team. We're looking for skills and experience to help shape and define the future of not only our team, but the wider business at a global scale. If you're reading this and grinning, please apply! There are huge challenges to tackle, and we need amazing people who are keen to get stuck in.