TechOps Generalist

Octopus Energy

3800

Houston, TX, USA

Posted on: 2024-07-09

Category: energy

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Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

We are very excited to be building a small and efficient TechOps team at Octopus. Due to incredible growth around the world, we are looking for a knowledgeable and experienced Generalist based in Houston to join our team. We’re ideally looking for someone who can be office based or hybrid office based to help our company grow in this region.

You’ll be primarily responsible for supporting our wonderful employees in this timezone, while working on global projects alongside the UK/EU and APAC teams. It’ll be a role that will truly encompass all things IT/TechOps - you’ll be responsible for everything with a password or a plug across our entire estate of systems.

You will be a key partner in defining what TechOps is at Octopus. We will be shaping this team to provide a world class support service to our employees, building our way out of problems with engineering firepower and undertaking transformational organisational change.

What is TechOps?

A more modern, more lean version of a traditional enterprise IT team. We cover everything from what most people would call “1st line support” all the way up to high-level strategic planning, and everything in between.

We tackle big problems and the breadth of work is huge. Dealing with ambiguity is a key part of working in TechOps, and every day will be a new and exciting one, working on varying challenges across the company.

We have a cloud-first approach to everything we do. This allows us to scale quickly and focus on things where we can add the most value. No on-prem AD here!

Roles that you might currently be in: Desktop support analyst, 1st line support, 2nd line support, Systems engineer, DevOps, Tech support, Technical support, Technical support analyst, IT support, IT desktop support, Systems Administrator, Network Administrator, Workplace technology, Solutions specialist, Solutions administrator, Systems manager, Support manager.

If this sounds like you then we'd love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

What you'll do

Provide delightful day-to-day technical support to all areas of the business, to ensure our incredible employees are able to do their job as efficiently as possible. Their problems are our problems.

Troubleshoot and fix a wide range of technical issues, from laptop faults and network issues, to automated account provisioning failures and SSO problems.

Collaborate closely with our Security team to ensure we strike the right balance between security, productivity and user experience.

Continually find opportunities to automate our processes and improve the user experience.

Empower our people to help themselves by designing and building self-service solutions.

Monitor and maintain all the tech in our offices around the world - networks, meeting rooms, printers, digital signage, CCTV, door access control.

Lead and manage complex technical projects with multiple stakeholders from around the business.

Examples of some TechOps projects include…

Rollout of, and migration to, a new identity provider

macOS and Windows MDM migration

Rollout of a new device trust and posture compliance solution

The replacement of insecure factors like SMS with phishing-resistant factors

What you'll need

Experience leading on a range of technical projects across various technologies and platforms

A deep understanding of Windows, macOS, iOS and Android. Troubleshooting should be natural and enjoyable for you

Experience with scripting, using APIs and automating mundane, error-prone repetitive tasks.

To be comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time

Experience working with multiple teams and managing multiple stakeholders.

Experience managing and deploying applications to macOS, Windows, iOS and Android devices

Experience with Identity & Access Management systems like Okta or Microsoft Entra.

Experience administering and troubleshooting Single Sign-On (SSO) technologies such as OAuth, OIDC and SAML

Understanding of identity provisioning technologies such as SCIM.

Experience of designing and installing office networks - we use Cisco Meraki

A conscientious approach to everything you do and a passion for doing the right thing rather than the easy thing

Don’t think you check off all of the above? We love hiring passionate people with a drive to learn so get in touch and let us know which areas you don’t currently have confidence and/or experience with, we’d love to hear from you!

Why else you'll love it here

Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership and most recently The Sunday Times, Best Places To Work 2023

Visit our UK perks hub - Octopus Employee Benefits

This role can be either fully office based in any of our major offices in Brighton, Manchester, Leicester, Coventry or London, or a hybrid of a few days a week working remotely and office based. If you’re looking for a completely remote role, that is possible too.

We're very excited to be growing our small team. We're looking for skills and experience to help shape and define the future of not only our team, but the wider business at a global scale. If you're reading this and grinning, please apply! There are huge challenges to tackle, and we need amazing people who are keen to get stuck in.

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