Technical Support Engineer - Bilingual French
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Employment type:
Full time
Experience required:
Intermediate
Salary
Salary not provided
About the company:
Join us in shaping the future of mobility. If you'd like to learn more about what it's like to build the new fueling network, check out our Engineering Blog: www.chargepoint.com/engineering
About Us
With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.
Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.
At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.
Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.
Reports To
Technical Support Supervisor
What You Will Be Doing
The Technical Support Engineer will provide administrative, account management, technical, and network problem resolution to end-users (B2B) by diagnosing issues and engineering solutions for specific and general use cases. Solutions include, but are not limited to adjusting network configurations, uninstalling/reinstalling basic software applications, verifying and applying proper software configurations, working with field technicians to troubleshoot and correct physical installation issues, assisting with navigating around application menus, and troubleshooting email and reporting issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Engineers will perform related work as required. This role is remote.
What You Will Bring to ChargePoint
- Deliver service and support to end-users using and operating automated call distribution phone software, Email, internal CRM, and Network Operating System
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
- Account management duties including investigating and understanding current and historical issues for specific accounts
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
- Diagnose and resolve technical hardware including electrical infrastructure issues
- Diagnose and resolve software issues involving cellular and Wi-Fi connectivity
- Research required information using available resources
- Identify and escalate priority issues per Client specifications
- Work with inter-departmental teams to drive resolution of issues
- Accurately process and record call transactions using a computer and designated tracking software
- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
- Organize ideas and communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers where necessary and authorized
- Stay current with system information, changes and updates
Requirements
- This is a bi-lingual role and requires the ability to speak and write clearly and accurately in both French and English with demonstrated proficiency in typing and grammar
- Minimum of 2 years in a customer service or technical support environment
- Call center experience preferred
- A customer-centric mindset focused on support and education of clients
- Proper phone etiquette
- Strong technical troubleshooting capabilities
- Knowledge of relevant software computer applications and equipment
- Effective listening skills
- Willingness to cooperate with others and work to the greater good
- Multi-tasking capabilities
- High School Diploma or GED (College degree preferred)
Location
US Remote
ChargePoint is committed to fair and equitable compensation practices.
The targeted US salary range for roles at this operating level is $40,500 to $84,375. This range represents base salary and does not reflect equity, benefits or variable pay where applicable. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications and specific work location.
We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
If there is a match between your experiences/skills and the Company needs, we will contact you directly.
ChargePoint is an equal opportunity employer.
Applicants only - Recruiting agencies do not contact.
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