Technical Account Manager

Number of employees


Puidoux, CH, Switzerland

Posted on: 2023-11-07

Category: energy

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Employment type:

Full time

Experience required:



Salary not provided

About the company:

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @

The energy industry is undergoing the largest transformation since industrialisation at an unprecedented rate of change and we are positioning ourselves to be at the heart of that change. 

Our aim is to be the leading global provider of solutions that enable customers to release £30bn of value per annum from distributed energy resources (DERs). We are building a Software as a Service (SaaS) subscription business with a global addressable market of £2.4 billion per annum, by digitally connecting hundreds of thousands of DERs with energy markets.

We have already attained a market leading position and KrakenFlex is a recognised thought leader and innovator in the industry. Our efforts have not gone unnoticed and we are pleased to announce that we now have the full support and backing of Octopus Energy, an award-winning UK energy supplier who share our passion and values.

A technical account manager is customer-oriented and responsible both for successful project delivery as well as for pre-sales technical support. He is the voice of the customer inside KrakenGrid. Key to this role is a can-do team player attitude and extensive experience dealing directly with customers.  

If this sounds like you then we'd love to hear from you.

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

What you'll do

  • Presales 
  • Develop customer technology use cases 
  • Support data analysis to derive meaningful customer insights
  • Understand and qualify the technical needs of the customer
  • Propose a technically optimal solution to address those needs, aligned with Engineering and Sales 
  • Elaborate project specifications, scoping, internal costings, commitments
  • Support sales with shaping and positioning the project offer

  • Project Management tasks / Account management
  • Support customer in field installation and usage of the kraken technology
  • Ensure delivery of the promised customer outcome on time and at the right quality 
  • First point of contact for customer’s technical lead(s), in coordination with the sales leader
  • Be the customer’s voice within KrakenGrid
  • Support sales leaders in discovering up and cross-selling potential 
  • Technical analysis, interpretation and presentation of customer data
  • Product training and installation support
  • RFI/RFP submissions

  • Product Management/Development tasks
  • Identify customer needs and integrate them into the product development process 
  • Software testing from a user perspective
  • Evaluate platform specifications and technical requirements 
  • Provide inputs relating to competitive positioning 

  • What you'll need

  • A Master or Bachelor’s degree in Electrical Engineering.
  • Good understanding of electricity distribution, main challenges and key players.
  • Worked in the daily operations of a grid operator (DSO/Utility) such as Grid Operations, Control Room, Short Term Planning, Asset Management or as a consultant selling/delivering consulting services or software into grid operators is a plus.
  • Understand the DSO environment including SCADA, GIS, distribution grids, etc.
  • An understanding of and experience with software and/or data and/or technology hardware
  • Direct exposure to commercial activities including project scoping, pricing, negotiations
  • Direct exposure to customers, including responsibility for leading meetings
  • Fluent French and English. Any other language is a plus
  • Comfortable with multi-tasking and ambiguity
  • Creative mind, problem solver, proactive 
  • Can-do attitude, true team player, enjoys helping others improve, humble
  • Enjoy solving customer problems
  • Willingness to travel 

  • Why else you'll love it here

  • Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
  • Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people 
  • Visit our perks hub - Octopus Employee Benefits
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