Team Lead - Customer Support and Services

Who We Are :

Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible.

In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization. To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger. We have launched Arc, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network.

Tackling one of the world’s biggest challenges requires out-of-the-box thinking & diverse perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia! Visit www.arcadia.com.

HQ: Washington, DC & Chennai

$1.5B valuation; $380M funding to date

What we’re looking for:

• Responsible for the completion of in-depth data analysis of reconciliations and leading engagements across business areas.
• Identifies trends, provides complex root cause analysis and executes on recommendations. Reviews work completed by DA staff and finalizes the data analysis of Reconciliations.
• Assists DA staffs in identifying more complex issues.
• Reviews the completed work.
• Escalates issues to other departments.
• Ability to communicate effectively and interact with individuals in and outside of the team.
• Be a self-starter, with ability to work on own initiatives and to learn quickly Good problem solving skills
• Ability to be flexible, follow tight deadlines, organize, and prioritize work.
• Ability to work quickly, with accuracy, and with minimum supervision.
• Proficient in Microsoft Office products including Excel,Word, Access

Benefits:

• We are operating on a Hybrid model on a roster basis
• Apart from Fixed Base Salary potential candidates are eligible for following benefits
• Flexible Leave Policy
• Office lLocated in the heart of the cCity in case you need to step in for any purpose
• Medical Insurance (1+5 Family Members)
• Flexible Benefit Plan
• Awards and Bonus
• Annual performance cycle
• Quarterly engagement activities

Eliminating carbon footprints, eliminating carbon copies.

Here at Arcadia, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunity regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in the United States.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.