Team Lead - Customer Support and Services

About  :
Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible.

In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization. To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger. We have launched Arc, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network.

Tackling one of the world’s biggest challenges requires out-of-the-box thinking & diverse perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia! Visit www.arcadia.com.

The position requires candidates with  5- 8 years experience and involves understanding the domain and process of generating, monitoring and delivering energy data to Customers.

Should possess good communication, analytical skills, team interaction and proficiency in using computer systems towards speedy on-boarding of Customers, set-up and initiation of processes as per Customer requirements, delegation of tasks to team members, troubleshooting issues / escalations, verifying and ensuring data accuracy from team, tracking and reporting and customer interaction

The candidates must have knowledge and prior experience using software systems for monitoring / tracking / reporting as well as proficiency in MS Excel (using Pivots, formulae etc.). 

Prior experience with data analysis in finance / billing / payments / energy domain or working in similar roles (data analyst) is preferred. 

Candidates who have experience with tracking and reporting using SQL queries (any database) would be an added advantage.

Other Perks and Benefits
•We are operating on a Hybrid model on a roster basis
•Apart from Fixed Base Salary potential candidates are eligible for following benefits
•Flexible Leave Policy
•Located in the heart of the City
•Medical Insurance (1+5 Family Members)
•Flexible Benefit Plan
•Awards and Bonus
•Performance Improvement Programs
•Quarterly engagement activities