Systems Engineer (AV Engineer)

This is what you’ll do:

• Responsible for configuring, operating, and maintaining Audio-Visual (AV) equipment and solutions
• Design, code, test, and troubleshoot the technology and configurations in our conference rooms and custom audio-visual deployment spaces
• Follow the standards and policies defined for the AV services, conference rooms, and Zoom services
• Design, administer, and manage a scalable enterprise-level AV platform based on the business requirements
• Lead testing practices to ensure AV changes/upgrades don’t negatively impact key business applications or user experience.
• Document the deployment, troubleshooting, and operational processes required to build and operate our AV solution
• Develop custom configurations and/or software solutions around AV services as necessary
• Provide the last line of defense for AV support within IT
• Act as a Subject Matter Expert (SME) for Zoom rooms, telephony system, conference room architecture/standards, video/audio/web conferencing, and streaming & digital signage infrastructure
• Drive initiatives to continuously improve our end-users’ experience based on user feedback and monitoring data
• Manage enterprise AV platform and leverage your scripting skills to automate activities
• Develop positive relationships with the business and other functions involved in downstream technical processes
• Collaborate with members of the information security, network, Active Directory, End User Computing, Messaging/O365, and cloud teams to ensure our AV set up meet user requirements and align with the overall IT technology portfolio, processes, and procedures
• Document standards and provide on-going training to more junior members of the AV team
• Look to improve all aspects of the AV services continually

This is what you’ll need:

• At least 6-8 years (or relative) in the AV Engineer role, where you learned the nuances of IT Administration
• Bachelor’s is preferred for this position
• Experience with: On-Prem telephony system, Microsoft O365 integrations, and BI Platforms, PowerShell scripting, Cloud-Telephony systems, Zoom configuration and management, multiple collaboration platforms, conference room designing, MS Teams, and Level 3 escalation support
• Ability to identify, scope, and recommend improvements in the AV space
• 2 to 4 years of scripting experience such as Python, PowerShell, or other automation tools
• Tech Savvy – Ability and passion for learning new technology and tools
• Passion for Customer Support – A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on time
• Ability to communicate at all levels within the organization – Business Stakeholders, Senior Managers, and C-Level Execs
• Prioritization Skills – The ability to analyze support requests and prioritize them based on impact
• Discipline – The discipline to actively manage AV tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication
• A Teacher – Able to teach end-users about IT technologies or solutions to their issues in an easy to understand the way
• Self-Starter – The ability to actively look for effective tasks to complete in times of low tickets

This is where you’ll work:

Department: IT Infrastructure and Enterprise Applications

Location: Irvine, CA, Palo Alto, CA