Solar Onboarding Specialist

Octopus Energy

3800

Birmingham, United Kingdom

Posted on: 2023-02-08

Category: energy

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Expired

Employment type:

Full time

Experience required:

Intermediate

Salary

Salary not provided

About the company:

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @ octopusenergy.group

Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.

We believe energy should be better - for you and the environment.

Octopus Energy Services is spearheading the transition to greener, cheaper energy through the installation of in-home technologies; from smart meters and EV chargers; to low carbon heating such as Solar PV, Heat Pumps and beyond. We deliver smart energy and low carbon heating solutions so our customers can enjoy clean, green and cosy homes.

We're looking for Solar Onboarding Specialists to assist in the successful roll-out of Solar installations across the UK!

As a Solar Operations Specialist you will be on the front line supporting customers once the sale of solar panels has closed, helping them with a range of tasks including booking in installations, scaffolding and lots more! You'll become an expert in making sure those that are interested in Solar, navigate the journey with ease and excitement, knowing they will be one step closer to a cleaner, greener lifestyle.

You'll liaise closely with our survey and installation teams to make the magic happen as well as 3rd party suppliers. This is an evolving role and your ability to deal with change in a fast paced environment is key!

If this sounds like you then we'd love to hear from you.

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Is it you we're looking for?

We’re looking for an organised people-person who is the link between our Solar sales team and the wider field teams going out to our customers homes to install their brand new Solar panels!

You’re someone who gets what great customer experience is and you thrive juggling several tasks at once. Our aim is to ensure we can install our renewable tech as efficiently and effectively as possible with limited inconvenience to our customers.

You’ll need to be a great communicator – you’ll be liaising with wider team members about all aspects of the customers journey once they’re sold on Solar. You’ll be using multiple systems and tools to make sure we get results and your problem-solving skills will be called upon.

You’ll need to be a structured, logical thinker working to a process - this is critical for this role.

You'll be empathetic. Our field based team face challenges such as traffic and bad weather; customers with busy lives don’t want to be sat in waiting all day for their appointment – your understanding of their situations will help you make the right decisions.

This is a new role and it will grow and move into areas that we haven’t yet imagined. It’s important that you’re up for new challenges and able to take on new tasks as the job develops.

Why else you'll love it here

£21,500 basic salary

Equity share options in Octopus Energy

Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we we're voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people

Visit our perks hub - Octopus Employee Benefits

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