Service Desk Agent

Smappee stands for Smart Appliance for Energy Efficiency. At the core of everything we do, we aim to facilitate energy efficiency in an innovative, easy, and fun way. Our cutting-edge technology empowers businesses and individuals to take control of their energy consumption, reduce costs, and contribute to a sustainable future. We're on a mission to make energy management smarter, more efficient, and environmentally friendly. Our offering focuses on energy management solutions and electric vehicle charging. With a global reach and a dynamic, rapidly expanding team, we're driving innovation and sustainability to power a brighter future. 

That’s why we are seeking a dedicated Service Desk Agent to bolster our esteemed Customer Support division. As a Service Desk Agent, you will play a pivotal role in providing efficient 2nd line support to our network of certified installers and partners within the B2B sphere.

Responsibilities

• Your primary responsibilities will revolve around addressing inquiries and technical issues via both phone and email channels, all managed through our streamlined ticketing system.
• You will help find solutions for our customers if they experience problems during installation or configuration.
• You will assist Smappee partners by providing support to their end customers. You will get to know our products inside and out, collect feedback from users and translate the user manual into user benefits and explain it in an understandable way.
• You will work closely with other departments and provide feedback on recurring problems

Requirements

• You posses a genuine interest in ICT (HW and Software) and/or Electricity, with a willingness to expand knowledge in the energy/e-mobility sector
• You enjoy working collaboratively in a team and engaging with customers
• You are fluent in English and Dutch; proficiency in French is a bonus
• You exhibit a sense of accountability, a focus on quality, and a knack for problem-solving
• And you hold a deep-seated commitment to renewable energy and sustainable practices

Benefits

At Smappee we believe in a modern and dynamic work environment where you can be yourself and truly inspire people to contribute to a better planet. What can you expect exactly? 

• An inspiring office environment at cleantech hub Snowball: a place where companies with a heart for sustainable innovation can get inspired and grow
• A place where you can focus on a good work-life balance with flexible working hours and a home office day
• Personal growth with multiple career and personal development opportunities in an organization that is constantly evolving 
• A chance to participate in team activities, companywide events and monthly drinks with your colleagues at the HQ
• Remuneration according to experience, completed with extra-legal benefits such as meal vouchers, eco vouchers, health insurance, group insurance, holidays supplemented with ADV days, profit participation and optional bicycle leasing
• An ideal location along the E17, spacious parking, electric car chargers and bicycle storage 
• A job where you can truly contribute to a better planet