Service and Repair Operations Manager

Number of employees


United Kingdom, Remote, United Kingdom

Posted on: 2023-10-24

Category: energy

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Employment type:

Full time



Experience required:



Salary not provided

About the company:

We're on a mission to make a big green dent in the universe by building a truly sustainable energy system globally.

That means making power greener, smarter, and more affordable for everyone.

We put customers at the heart of everything we do: with always-fair prices, transparency and outrageous customer service.

We drive system change: with transformative tech to make renewable energy the norm and end global reliance on fossil fuels.

Octopus Energy Group is made up of 10 businesses spanning 6 countries across 3 continents, including: Octopus Energy Retail, Kraken Technologies, Octopus Energy Generation, Kraken Flex, Octopus Electric Vehicles, and the Octopus Centre for Net Zero. More on OEG @

Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.

We’re spearheading the transition to greener, cheaper energy through the installation of in-home technologies; from smart meters and electric car chargers to low-carbon heating, home batteries, solar, and beyond. Utilising Octopus’ awesome tech power, we deliver smart
energy solutions for our customers.

As the face of the company, our diverse, industry-leading field force delivers the same outrageous experience Octopus customers love and expect.

At Octopus Energy Services we are executing phenomenal growth plans to bring low-carbon heating to customers homes. We are building a UK-wide team of engineers that will inspire our customers and give them the tools to fight climate change. Engaging and motivating our engineering teams is key to success so we need an awesome, highly motivated people leader to drive the day-to-day running of the team. If you think you have what it takes, read on…

This role will require travel to our Slough/Brighton/Manchester/Hinkley sites (3-4 days per week)

If this sounds like you then we'd love to hear from you.

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

What you'll do

  • You'll lead and inspire multiple awesome engineers to deliver truly epic customer experiences
  • Build and develop our Service and repair diagnosis team to help support customers from the very 1st call to onsite support
  • Collaborate with all teams to find new ways to support our customers and improve our ways of working across every function
  • You’ll ensure that our people have all the necessary skills, support, mentoring and equipment to consistently do an excellent job. You’ll design the requirements and work with suppliers and experts to get these in place
  • You’ll support our Recruiters and our Talent Team in bringing the very best people into our business, designing and creating the team
  • You’ll inspire and motivate the team to be part of our zero-carbon journey, encouraging creativity and challenge to make things better and more efficient
  • You’ll coach your team to help awesome people be more awesome, and you’ll create working environment that enables engineers to excel, grow and develop
  • You’ll support the Head of Service Delivery for Low Carbon Heating in delivering business strategy, building the team, delivering projects and driving superb team performance and customer service
  • You’ll ensure customers have awesome experiences and, if anything goes wrong, do whatever it takes to make things right, meeting the customer face to face where appropriate

  • What you'll have

  • You must have experience leading and inspiring people in operational field and engineering roles to deliver epic customer service
  • You must have demonstrable experience in leading teams of between 50-200+ engineers in a field-based environment, either out on-site or in customers homes
  • Experience in leading change and implementing improvements
  • You must have relevant industry experience, certainly in utilities and preferably in the energy / low carbon/heating/renewables / smart metering space
  • Ideally, you will have an understanding of heating systems and/or the heating industry
  • You must be a confident and experienced leader who can hit the ground running and start to deliver quickly and in a lean environment, happy to deliver tasks at every end of the spectrum - big and small
  • You’ll be organised, cool-headed and have resilience that allows you to be calm under pressure
  • You’ll be someone who builds your network quickly and collaborates with them to deliver at speed, with a focus on quality, safety and customer experience
  • You’ll have awesome people skills, a keen eye for detail and the ability to think creatively
  • You’ll be proactive, anticipating the needs of customers, your team and your colleagues and you will be productive in the way you work
  • You’ll be passionate about energy efficiency and the fight against climate change
  • You’ll be curious and excited to learn and grow
  • Other Perks

  • Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about!
  • We've officially a world class company to work for [Best Companies] and we're in Glassdoor's [Top 50 best places to work in 2022]
  • What do you get? Click here
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