Senior Technical Support Representative

About Us

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.

At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.

Reports To

Senior Manager, Customer Support

What You Will Be Doing

Senior Technical Support Representative will provide second level technical and network problem resolution for escalated driver concerns by diagnosing issues and engineering solutions for specific and general use cases. Responsibilities include, but are not limited to troubleshooting network connectivity issues, validating and confirming charging station activities, troubleshooting home charging stations, verifying and applying proper software configurations, clearly communicating technical solutions in a user friendly, professional manner to both internal and external customers.

What You Will Bring to ChargePoint

• Candidate will work through and resolve escalated Driver Support and ChargePoint Home Support cases using Salesforce.
• Candidate will research complex technical issue to determine a proper resolution.
• Must communicate to ChargePoint customers in a clear, concise and easy to understand method both verbally and in writing.
• Must communicate complex concepts in easily digestible communications both verbally and in writing.
• Candidate will be able to analyze complex situations and determine the best and most logical path forward.
• Candidate will have excellent troubleshooting, problem solving and advanced analytical and locial thinking skills for complex issue resolution between hardware and software components
• Candidate can work independently and be able to guide self in accomplishing work objectives
• Candidate will set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self imposing standards of excellence rather than having standards imposed.
• Candidate will track ongoing customer issues through to ensure proper resolution.
• Adhere to established processes and procedures.
• Candidate must have strict attention to detail

Requirements

• Three years previous experience in an advanced support role
• Strong commitment to customer focused support
• Excellent problem solving skills
• English Languague proficiency, both written and verbal
• Able to learn new skills and tasks quickly
• Salesforce experience preferred
• Jira experience preferred
• Prior experience in the EV industry a plus
• Familiarty with EVs and EV charging a plus

Location

Chennai, India

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer. 
Applicants only - Recruiting agencies do not contact.