Senior Reporting Automation Specialist

About Us

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.

At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.

Reports To

Senior Manager, CX Business Intelligence

What You Will Bring to ChargePoint

• Craft actionable analysis based on business needs and present in a digestible format for internal and external audiences
• Interact with stake holders to provide and process information in response to inquiries, concerns, and requests related to ChargePoint data & Support Reporting
• Maintaining, troubleshooting, and building automation scripts in PHP, SQL or Python
• Collect requirements for technical solutions and execute within scope
• Offer alternative solutions where appropriate with the objective of protecting ChargePoint business objectives
• Research required information using available resources
• Organize ideas and communicate oral / written messages appropriate to audience and situation
• Stay current with system information, changes, and updates
• Other duties as assigned

Skills and Knowledge Qualifications

• Professional written and phone etiquette
• Strong technical troubleshooting capabilities
• Ability to communicate clearly and accurately both verbally and in writing (emphasis on technical writing)
• Demonstrated proficiency in typing and grammar
• Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures
• Focuses and guides self in accomplishing work objectives
• Acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions
• Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
• Intermediate MS Excel & PowerPoint skills
• Ability to leverage API’s, PHP & MySQL in web coding
• Linux OS & line command interface
• Experience visualizing/presenting data for stakeholders using: Tableau (example geographic data analysis overlays)
• Knowledge of advanced statistical techniques and data science concepts (regression, machine learning, properties of distributions, statistical tests and proper usage, etc.) and experience with applications.
• Ability to leverage Python in web coding and automation tasks
• Ability to write stable, scalable, supportable code to specified requirements
• Understanding of git to properly store and maintain code

Education and Experience

• High School Diploma or GED Required
• 4 year degree in technical discipline
• Minimum of 8 years in a customer service or technical support environment required
• Experience generating reporting & troubleshooting reporting issues
• Familiarity with Call center reporting and KPIs
• Familiarity with Support Center ticket handling best practices & standard processes
• Familiarity with CPE Management system diagnostics and datasets
• Working understanding of CP NOS API is beneficial
• Experience coding in SQL, Python & PHP is Required
• Experience in Tableau
• Experience in REST APIs is Preferred
• Familiarity with Python Flask is Preferred
• Familiarity with ChargePoint Dark Station, RMA and other ChargePoint Support Reporting is beneficial
• Strong understanding of data sets available through ChargePoint NOS & ZenDesk is beneficial
• Experience with Sales Force is beneficial

Location

Gurgaon, India

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer. 
Applicants only - Recruiting agencies do not contact.