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Employment type:
Full time
Experience required:
Senior
Salary
Salary not provided
About the company:
About Us
With electric vehicles (EVs) expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.
Since our founding in 2007, ChargePoint has focused solely on EV charging and established a business model that's been validated by more than a decade in business and thousands of customers. As now a public company, we remain focused on broadening our market leadership and building on years of innovation. ChargePoint offers a once-in-a-lifetime chance to build our all-electric future and dominate a trillion-dollar market.
Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.
Reports To
Senior Director Home & Mobility Solutions
What You Will Be Doing
The Senior Manager Customer Experience for Home & Mobility Solutions will be responsible for the achieved customer experience in North America regarding home charging solutions. He or she is responsible for the support provided by his or her regional operational CX managers and the Field Service Specialists. Making sure all Home installations taking place in NA as planned and for the installation quality provided by the installation partners/installation aggregators. This includes aggregated reporting on the performance for both internal ChargePoint stakeholders and external Customers on a regular basis.
The objective of this role is to ensure optimal quality is delivered and support is provided to all stakeholder in the journey, being drivers, installation partners and fleet managers (amongst others).
This position requires the ability to create the big picture with regards to the service provided to all stakeholder, making sure the service delivery is consistent throughout NA and take decisions in the best interest of both our customers and installation partner, considering the individual driver's needs.
What You Will Bring to ChargePoint
Requirements
Location
Campbell, CA
ChargePoint is committed to fair and equitable compensation practices.
The targeted US salary range for roles at this operating level is $103,500 to $170,750. This range represents base salary and does not reflect equity, benefits or variable pay where applicable. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications and specific work location.
We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
If there is a match between your experiences/skills and the Company needs, we will contact you directly.
ChargePoint is an equal opportunity employer.
Applicants only - Recruiting agencies do not contact.
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