Senior Customer Success Manager, Enterprise

About Aurora Solar

Are you ready to join the solar revolution? Look no further than Aurora Solar, where we're on a mission to create a solar energy future for all.  

A fast-growing Series D company, Aurora is disrupting the clean energy industry and changing the course of history with our award-winning, industry-leading software. This software doesn’t just design millions of solar projects, but designs a better tomorrow, empowering solar companies to sell, design, and install residential and commercial solar arrays accurately, seamlessly, and at scale. 

It’s our goal to have every solar installation in the world pass through our software, and we’ve got a stellar team that’s helping us get there. We were named one of “The Best Mid Sized Remote Companies To Work for in 2023” by BuiltIn.com and have been awarded #1 Solar Software platform by Solar Power World, and as we continue to build, we need even more passionate, skilled, and, well, energized people on board.

About the Role

We are looking for a customer success professional who can be a foundational member of building an international team as Aurora Solar continues its hyper-growth worldwide. Aurora Solar has had international users and clients for years but formally released a go-to-market strategy in 2023. Since its initial launch, Aurora has signed many customers and is rapidly growing in the German / European market! As a Customer Success Manager, you will help direct the charge to drive adoption, lead our customer’s growth and expansion, and guide the broader account team to engage and interact with the customer portfolio. You will help realize Aurora's vision by guiding the world's largest solar companies to perform at greater heights.

What You’ll Do

• Be an anchor and foundation to the growing international Customer Success team

• Build strong internal and external relationships by focusing on customer value

• Drive user and product adoption by becoming a valued advisor

• Engage with key and varying levels of customer stakeholders through regular communication, including on-site visits

• Assist fellow Customer Success Manager teammates while working remotely

• Work closely with post-sales counterparts in Onboarding, Support, and Technical roles

• Partner with sales Account Executives on retention, growth, and expansion opportunities

• Partner with cross-functional teams to ensure the voice of customers is considered in company decisions and product roadmaps

• Leverage available technology to uncover and present trends around key data points

• Conduct regular internal account reviews and hold external business discussions

• Take initiative by presenting solutions for team, company, and customer challenges

• Become an expert in the solar industry worldwide via Aurora’s vision for and position in it

• Some travel required: Monthly client travel within Germany (primarily Berlin and Hamburg), occasional travel to the office in Munich (minimum quarterly, more if desired), and at least 1 international trip to the US per year

•  Language Requirement: Proficient in both written and spoken English. We kindly request that your resume be submitted in English, preferably

What We Value

• 2-4 years of proven experience in a Technical Support or Account Management role

• B2B account management experience in a SaaS environment

• Familiarity and experience in vertical SaaS environment

• Passion for SaaS offerings and delivering value to our customers through desired outcomes

• Excellent written, verbal, and presentation skills

• Passion for sustainability, green tech, and renewable energy

Aurora is dedicated to building a diverse and inclusive workforce of people who believe in and are passionate about creating a future of solar energy for all. We are an equal opportunity employer, we welcome and consider qualified applicants regardless of gender identity, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences. We encourage you to apply even if you believe that you do not meet all of the above criteria!

Aurora is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.

For San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.