Salesforce Product Owner- CPQ

Reports To

Director, Business Transformation

What You Will Be Doing

• Analyze business processes, identify areas for improvement, and recommend updated processes leveraging Salesforce capabilities and automation. 
• Collaborate with stakeholders in USA, EU, and India to gather and document detailed business requirements in use case format and translate them into functional specifications. 
• Work closely with cross-functional teams, including developers, administrators, and end-users, to design and implement Salesforce solutions that align with business needs. 
• Conduct user interviews, workshops, and brainstorming sessions to elicit requirements and drive consensus among stakeholders. 
• Create and maintain documentation such as process flows, use cases, user stories, and test cases to ensure clear communication and understanding. 
• Configure and customize Salesforce application specific to CPQ, including product setup and pricing. 
• Create and maintain documentation of product and bundle setup, product rules and price rules in Salesforce CPQ 
• Perform data analysis and mapping to ensure data integrity and consistency within Salesforce and other integrated systems. 
• Support end-users by providing training, conducting user acceptance testing (UAT), and resolving any issues or questions related to Salesforce functionality. 
• Stay up-to-date with Salesforce updates, new features, and industry best practices to continuously enhance system capabilities and drive innovation. 
• Collaborate with project managers to ensure timely delivery of projects, manage priorities, and track progress against established timelines and goals. 

Requirements

• Proven experience as a Salesforce Business Analyst or similar role, with in-depth knowledge of Salesforce Sales Cloud and Salesforce CPQ and related technologies. 
• Strong analytical and problem-solving skills, with the ability to translate business requirements into technical specifications. 
• Excellent communication skills, both verbal and written, with the ability to effectively collaborate with diverse stakeholders. 
• Proficiency in Salesforce configuration (including creating reports, and dashboards), Salesforce CPQ and Billing. 
• Knowledge of the complexities around selling hardware and software, subscription billing and different pricing models  
• Familiarity with Agile/Scrum methodologies and experience working in an Agile development environment. 
• Detail-oriented with a focus on quality and accuracy in documentation and testing. 
• Knowledge of integrations with other systems and familiarity with data migration and data management principles. 
• Ability to adapt to changing priorities, handle multiple projects simultaneously, and work independently or as part of a team. 

          Nice to Have: 

• Salesforce certifications such as Salesforce Certified Administrator (ADM 201) and/or Salesforce Certified CPQ Specialist 
• Knowledge of different pricing methods including dynamic pricing
• Experience in Sales Operations order management processes
• People management experience preferred

Location

Gurgaon, India