Lower operating costs. Reduce asset downtime. Increase portfolio profitability. 𝐏𝐚𝐫𝐭𝐧𝐞𝐫 𝐟𝐨𝐫 𝐆𝐫𝐨𝐰𝐭𝐡.
𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞, 𝐆𝐮𝐚𝐫𝐚𝐧𝐭𝐞𝐞𝐝
We don’t just drive performance—we back it up with the option to include a 95% performance guarantee. How does it work? If a system generates less than 95% of the annual energy we forecasted upon testing, we’ll cover the shortfall.
𝐒𝐜𝐚𝐥𝐞 𝐘𝐨𝐮𝐫 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬
With Performance Assurance, our solar experts become an extension of your team so that you can grow and manage your portfolio at a fraction of the cost of hiring additional staff. You’ll have a dedicated portfolio manager—backed by a full team—tracking the health of your assets.
𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐭 𝐈𝐬𝐬𝐮𝐞 𝐃𝐞𝐭𝐞𝐜𝐭𝐢𝐨𝐧
Our AI-powered proprietary technology can detect and diagnose even minor issues that hinder performance. Using data from monitoring platforms and layering our technical capabilities, we filter out false alerts, allowing our team to respond immediately when action is required.
𝐑𝐞𝐦𝐨𝐯𝐞 𝐆𝐞𝐨𝐠𝐫𝐚𝐩𝐡𝐢𝐜 𝐋𝐢𝐦𝐢𝐭𝐚𝐭𝐢𝐨𝐧𝐬
Our vetted nationwide field service network covers over 33,000 zip codes, giving you unlimited geographic growth potential. All work is coordinated and reviewed by our team for quality, so you’ll have peace of mind knowing your assets are in good hands.
𝐒𝐭𝐫𝐞𝐚𝐦𝐥𝐢𝐧𝐞 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠
We provide easy access to centralized reporting for all system and performance data across your portfolio. Our reports ease the burden of consolidating data from different systems and providers, streamlining performance reporting and annual financial and ESG reporting.
𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞 𝐀𝐬𝐬𝐮𝐫𝐚𝐧𝐜𝐞 𝐏𝐥𝐚𝐧𝐬
Find the right complement to your business with our customizable Performance Assurance Plans. All plans include dedicated experts who work with you to drive the performance of your solar assets—so you can rest assured that your investments are protected.
About Omnidian
Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in Seattle, WA
The Job
As a Residential Field Service Manager, you will facilitate communication and workflow between the Omnidian’s Residential Operations Team and our national network of Field Service Partners (FSP) to ensure an excellent client experience. You will manage Residential Field Service Partner relationships and performance while having unique opportunities to enhance efficiency and drive improvements to field service operations. You'll be joining a team of industry experts that are passionate, motivated and purpose-driven. We work with high levels of accountability, respect, and transparency, and we approach our work fearlessly, learn quickly, improve constantly, and celebrate our achievements!
#LI-REMOTE
Privacy
Diversity and Inclusion
We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.
We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.
What You’ll Do
At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:Service Network Performance:
Complete weekly service tickets sweepsReview field service reports and quotes for completion and accuracyClose out service ticketsProvide 1st line of daily support for ticket inquiries from Omnidian’s Operations Team and Residential FSPsDrive FSP responsiveness for service ticket resolutionsReconcile workmanship warranty claims and escalationsService Network Management:
Host regular meetings with FSPs to ensure compliance with SLAs and performance expectationsDeliver training updates and process change notificationsSupport high priority/batch project planning Service Network Strategy and Planning:
Assist with development of universal Field Reporting toolAssist with development of Selection Automation toolServe as conduit between Omnidian’s Operations Team and FSPs to ensure alignment and service efficiency Who You Are
ARTful: Accountability, Respect, TransparencyHighly Responsive and Organized: No significant email backlogs & 1 Business Day response timeProactive and Results DrivenExperienced working in a fast-paced environmentAbility to work successfully in autonomous and group working environments.Excellent Written and Oral Communication SkillsStrong ability to coalesce meaningful action among multiple stakeholders with competing prioritiesExceptional Attention to DetailExperience You'll Need
2+ years of solar experience, gaining in-depth knowledge of solar photovoltaic (PV) systems, including system design, installation, operation, and maintenance. Familiarity with solar inverters, panels, mounting systems, and monitoring software6+ months experience in partner/vendor management, relationship building, or a similar client-facing roleProficiency in any CRM systemExperience That's a Plus
4+ years of solar experience, with extensive knowledge of Solar Storage Systems2+ years experience in partner/vendor management, relationship building, or a similar client-facing roleExperience in Zendesk and Salesforce/Service CloudWork-life and Culture
All of our roles offer the opportunity to work remotelyIf you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown SeattleIf you are near one of our employee clusters, we offer one or more local gatherings per yearWe provide outstanding benefits that we are continually improving upon, including family medical, dental, vision, disability, parental leave, 401(k) administration, thoughtful PTO, and paid sabbatical leave after four yearsWe offer a competitive total compensation package that includes monthly health insurance premiums, quarterly bonus and long-term stock options for every employeeWe love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefutureWe are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, check out our posts What Makes an Ethical Company? and Why We’re Proud to Be a Certified B CorpGrow with Us
We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examplesInternal candidates: Check out our advice on Internal Transfer: Job Application ProcessHere are the next roles in this career track: Senior Residential Field Service Manager Lead Residential Field Service Manager Manager, Residential Field ServiceWe’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.