Renewal Account Specialist
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About the company:
Join us in shaping the future of mobility. If you'd like to learn more about what it's like to build the new fueling network, check out our Engineering Blog: www.chargepoint.com/engineering
About Us
With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.
Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.
At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.
Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
Reports To
Senior Renewal Manager
About the Role
ChargePoint is seeking a driven and customer-focused Renewal Account Specialist to manage the end-to-end renewal process for our existing customers. This role is key in ensuring service continuity, customer satisfaction, and revenue growth through proactive engagement, process management, and strategic upselling opportunities. You’ll serve as a trusted advisor to our customers while collaborating cross-functionally with internal teams.
Key Responsibilities
- Manage Contract Renewals
- Oversee renewals for cloud subscriptions, warranty plans, and service agreements, ensuring timely and accurate execution
- Proactive Customer Engagement
- Reach out to customers ahead of renewal deadlines to review current services, confirm renewal intent, and provide quotes
- Identify Upsell Opportunities
- Understand customer needs and usage to recommend additional services, multiyear agreements, or upgraded plans
- Cross-Functional Collaboration
- Work closely with Sales, Customer Success, Finance, and Support teams to align on customer needs and ensure seamless handoffs
- Maintain CRM Accuracy
- Track opportunity status, customer interactions, and renewal forecasts using Salesforce and internal systems
- Customer Advocacy
- Act as the primary point of contact for renewal-related inquiries, ensuring a responsive and solutions-oriented experience
- Reporting & Metrics
- Provide insights on renewal trends, pipeline health, and at-risk accounts to inform business strategy
Qualifications
- 2+ years in renewals, customer success, or account management (SaaS or subscription model experience preferred)
- Strong verbal and written communication skills
- Proficiency with Salesforce or similar CRM platforms
- Organizational superpowers—you can juggle multiple accounts and timelines
- Ability to maintain a clean, up-to-date pipeline and consistently meet or exceed monthly and quarterly renewal quota goals
- Customer-first attitude with a proactive, detail-oriented approach
- Bonus: Familiarity with EV charging solutions or ChargePoint’s offerings
Location
US Remote
ChargePoint is committed to fair and equitable compensation practices. The targeted US salary range for roles at this operating level is $31,500 to $85,000. This range represents base salary and does not reflect equity, benefits or variable pay where applicable. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications and specific work location.
We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
If there is a match between your experiences/skills and the Company needs, we will contact you directly.
ChargePoint is an equal opportunity employer.
Applicants only - Recruiting agencies do not contact.
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