Project and Customer Success Manager (f/m/d)

envelio

160

Cologne, Germany

Posted on: 2022-05-09

Category: energy

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Employment type:

Full time

Experience required:

Senior

Salary

Salary not provided

About the company:

⚡ envelio - Supporting the smarter, faster evolution of your power grid.

We provide distribution grid operators with the Intelligent Grid Platform (IGP) – a software suite that brings all your grid data together to enable real-time decisions, long-term planning, and much, much more.

With real-time digital twins, automated grid assessments, and live monitoring, IGP empowers DSOs to manage increasing infrastructure complexity, renewable integration, and growing power demand.

Our applications cover the full spectrum of operations and planning:
🔹 Process thousands of connection requests in minutes, not days
🔹 Detect grid congestion risks before they cause trouble
🔹 Simulate and plan new grid areas with confidence
🔹 Evaluate the grid impact of EVs, PVs, and heat pumps before they’re built

IGP integrates seamlessly with existing systems like GIS, NIS, SCADA, MDM, EDM and others – enhancing visibility without overhauling existing workflows. And because it’s modular, grid operators can start where they need impact the most.

Trusted by grid operators across Europe and beyond – from Westnetz to Helen Electricity Network and Eversource – envelio's IGP is setting new standards in grid management and planning, facilitating a smoother transition to renewable energies.

💡 Not sure which part of IGP fits your needs? We’ll help you find it.
👉 Visit our product pages or message us directly.

🚀 Want to work with us? We're hiring – and with a 95% recommendation rate on Kununu, we're proud of the culture we've built. ⭐ Check our open positions on Kununu: https://www.kununu.com/de/envelio

The role

At envelio, we are proud to have been named as one of the hundred most innovative clean technology companies in the world. And we want to achieve even more with our shared vision of driving forward the energy transition with the help of our highly innovative product(s). The two web-application platforms support grid operators to digitalize and automate their processes.

We accompany our customers on a long-term and reliable basis in order to create the greatest possible benefit in the use of our software. In a team with three other Customer Success Managers, you will support our customers in using our software independently and profitably. In your role, you will act as interface and play a key role in the overall product development process.

Your tasks and responsibilities

You are responsible for customer onboarding in pilot and rollout projects in close cooperation with our Customer Implementation Team
You are the first point of contact for our customers and act as the interface between them and internal stakeholders from the Product and Sales departments
You collect and analyze key figures on customer value and customer satisfaction
Through regular dialog with the customer, you identify and record the greatest challenges and potential for improvement in the technical and business processes
You advise customers on the further development of their business processes with the help of our software
You define individual success criteria and thus specifically address customer needs and requirements
You train customers in the use of the software, give webinars and address use cases

What you need to succeed

You have completed your studies in electrical engineering, power engineering, industrial engineering or a comparable subject
You have knowledge of (the planning and operation of) electrical grids or the integration of electrical systems and can apply your knowledge of the current energy industry interrelationships in a targeted manner
You already have professional experience in independent project work with direct customer contact and are enthusiastic about building up and maintaining long-term customer relationships
Ideally, you already have experience in customer success management, key account management or related fields in the B2B context
You have the ability to represent the customer perspective internally and ensure that customer feedback is heard
You confidently meet the challenge of balancing customer needs with internal structures and corporate culture
You are business fluent in German and English (other languages are a plus, but not a must)

Why envelio

Flexible working mode within Germany: hybrid, remote from home or in our beautiful office in Cologne - you can decide which mode suit you the best!
Option to work from abroad (up to 3 months per year)
30 vacation days + 3 corporate holidays
Support for health through discounts for sport memberships
Time and budget for individual development
Support of a Buddy for your onboarding phase
envelio pension plan
Company events (Christmas celebration, summer events, Carnival celebration)
In the envelio office, you can expect a bright and open space with possibilities for retreat and adjustable desks

What else?

Dynamic and multinational team (already 19 nationalities)
Tech, Trust and Eco characterize us as a company - We continuously focus on living our values in everyday life
Meaningful work which drives forward the energy transition and supports a sustainable future