Project and Customer Success Manager (f/m/d)

The role

Your tasks and responsibilities

• You are responsible for customer onboarding in pilot and rollout projects in close cooperation with our Customer Implementation Team   
• You are the first point of contact for our customers and act as the interface between them and internal stakeholders from the Product and Sales departments  
• You collect and analyze key figures on customer value and customer satisfaction  
• Through regular dialog with the customer, you identify and record the greatest challenges and potential for improvement in the technical and business processes   
• You advise customers on the further development of their business processes with the help of our software  
• You define individual success criteria and thus specifically address customer needs and requirements  
• You train customers in the use of the software, give webinars and address use cases  

What you need to succeed

• You have completed your studies in electrical engineering, power engineering, industrial engineering or a comparable subject  
• You have knowledge of (the planning and operation of) electrical grids or the integration of electrical systems and can apply your knowledge of the current energy industry interrelationships in a targeted manner  
• You already have professional experience in independent project work with direct customer contact and are enthusiastic about building up and maintaining long-term customer relationships  
• Ideally, you already have experience in customer success management, key account management or related fields in the B2B context  
• You have the ability to represent the customer perspective internally and ensure that customer feedback is heard  
• You confidently meet the challenge of balancing customer needs with internal structures and corporate culture  
• You are business fluent in German and English (other languages are a plus, but not a must)  

Why envelio

• Flexible working mode within Germany: hybrid, remote from home or in our beautiful office in Cologne - you can decide which mode suit you the best!   
• Option to work from abroad (up to 3 months per year)  
• 30 vacation days + 3 corporate holidays  
• Support for health through discounts for sport memberships 
• Time and budget for individual development  
• Support of a Buddy for your onboarding phase  
• envelio pension plan 
• Company events (Christmas celebration, summer events, Carnival celebration)  
• In the envelio office, you can expect a bright and open space with possibilities for retreat and adjustable desks 

• Dynamic and multinational team (already 19 nationalities)   
• Tech, Trust and Eco characterize us as a company - We continuously focus on living our values in everyday life
• Meaningful work which drives forward the energy transition and supports a sustainable future