Project and Customer Success Manager (f/m/d)

envelio

Cologne, Germany

Posted on: 2022-05-09

Category: energy

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Employment type:

Full time

Experience required:

Senior

Salary

Salary not provided

About the company:

envelio is a software company that provides solutions for the energy sector and is based in Cologne, Germany. As a spin-off of the RWTH Aachen University, we develop software for the digitization of electricity networks. With our products, we contribute to the success of the global "Energiewende" (change of the energy sector) by integrating renewable energies and e- mobility faster and more cost-effective into the energy system. For our fast growing team, we are looking for enthusiastic employees, who have fun working on innovative developments, novel methods of working and the success of our fast growing company.

The role

At envelio, we are proud to have been named as one of the hundred most innovative clean technology companies in the world. And we want to achieve even more with our shared vision of driving forward the energy transition with the help of our highly innovative product(s). The two web-application platforms support grid operators to digitalize and automate their processes.

We accompany our customers on a long-term and reliable basis in order to create the greatest possible benefit in the use of our software. In a team with three other Customer Success Managers, you will support our customers in using our software independently and profitably. In your role, you will act as interface and play a key role in the overall product development process.

Your tasks and responsibilities

You are responsible for customer onboarding in pilot and rollout projects in close cooperation with our Customer Implementation Team
You are the first point of contact for our customers and act as the interface between them and internal stakeholders from the Product and Sales departments
You collect and analyze key figures on customer value and customer satisfaction
Through regular dialog with the customer, you identify and record the greatest challenges and potential for improvement in the technical and business processes
You advise customers on the further development of their business processes with the help of our software
You define individual success criteria and thus specifically address customer needs and requirements
You train customers in the use of the software, give webinars and address use cases

What you need to succeed

You have completed your studies in electrical engineering, power engineering, industrial engineering or a comparable subject
You have knowledge of (the planning and operation of) electrical grids or the integration of electrical systems and can apply your knowledge of the current energy industry interrelationships in a targeted manner
You already have professional experience in independent project work with direct customer contact and are enthusiastic about building up and maintaining long-term customer relationships
Ideally, you already have experience in customer success management, key account management or related fields in the B2B context
You have the ability to represent the customer perspective internally and ensure that customer feedback is heard
You confidently meet the challenge of balancing customer needs with internal structures and corporate culture
You are business fluent in German and English (other languages are a plus, but not a must)

Why envelio

Flexible working mode within Germany: hybrid, remote from home or in our beautiful office in Cologne - you can decide which mode suit you the best!
Option to work from abroad (up to 3 months per year)
30 vacation days + 3 corporate holidays
Support for health through discounts for sport memberships
Time and budget for individual development
Support of a Buddy for your onboarding phase
envelio pension plan
Company events (Christmas celebration, summer events, Carnival celebration)
In the envelio office, you can expect a bright and open space with possibilities for retreat and adjustable desks

What else?

Dynamic and multinational team (already 19 nationalities)
Tech, Trust and Eco characterize us as a company - We continuously focus on living our values in everyday life
Meaningful work which drives forward the energy transition and supports a sustainable future