Process Excellence Project Manager

About Us

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime chance to be part of creating an all-electric future and a trillion-dollar market.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.

Reports To

Vice President, Services Operations

The Process Excellence Project Manager will drive operational excellence with the services organization, cross-functional teams and business applications in the North American or EU region.  The main goal is to improve and maintain efficient and profitable operations that also produce the highest quality of products and services.

• Assist in developing and implementing process improvements to meet business goals. This includes acting as project manager for the business side of the initiative and work closely with the business application project manager
• Identity and manage resources for process improvement projects.
• Assist in planning and executing process improvement projects.
• Provide support and guidance to team when needed.
• Provides consultation on the use of re-engineering techniques to improve process performance and product quality.
• Assist in developing process improvement policies and infrastructure.
• Optimize or redesign process flows to meet project requirements.
• Maintain and update all process related documents for reference purposes.
• Train resources in process improvement techniques.
• Monitor process performance and improvements in key metrics.
• Work with management to define the short-term and long-term objectives and potential gains.
• Assist in determining project scope and schedule based on business needs and customer requirements.
• Evaluating, in detail, a current operation from start to finish
• Analyzing this information to find areas of waste, duplication, and frequent errors
• Developing a plan to implement changes
• Monitoring the results of the changes to ensure they are working
• Making continuous improvements and adjustments to maintain efficient operations
• Analytical skills for troubleshooting designs not working as planned, asking the right questions, and finding answers that work

Requirements

• Bachelor’s degree in a business or technology related field or equivalent combination of education and experience. 
• 5 years’ experience in a process improvement capacity with increasing responsibilities
• Proven track record of driving results in both back-office case-management and change management for employees.
• Demonstrated skills in leadership, negotiation, problem solving, conflict management, planning, and delegating
• Strong knowledge of Microsoft Office products, familiar with Salesforce, CRM, and case management systems. Jira and confluence experience preferred.
• Ability to multitask and prioritize projects to meet deadlines
• Demonstrated ability to project manage international and cross-functional projects
• Excellent verbal and written communication skills and strong interpersonal/communication skills
• Experience in the Electric Vehicle industry preferred
• Ability for travel up to 25%

Location

Campbell, CA or Phoenix, AZ with Remote as an option

ChargePoint is committed to fair and equitable compensation practices.
The targeted US salary range for roles at this operating level is $70,000 to $120,000. This range represents base salary and does not reflect equity, benefits or variable pay where applicable. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications and specific work location. 

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer. 
Applicants only - Recruiting agencies do not contact.