Print Operations Support Lead

ICON is looking for a Print Operations Support Lead to analyze and improve the coordination, execution and quality of Print Operations by building and utilizing procedural improvements for supporting activities such as schedule management, tool utilization, and intra-site logistics. In this role, you’ll be the point of contact for upkeep and knowledge of Print Operations policies and resource management - keeping productive printing team members solely focused on production.  This position will report to our Sr. Manager of Print Operations and will be based at ICON’s Austin, TX lab and includes frequent travel to sites locally, nationally, and internationally. 

RESPONSIBILITIES:

• Creating and maintaining the schedule for hourly print team members, while listening to related feedback and proposing solutions using Workday. 
• Coordinating the day-to-day operations of the support team, prioritizing support that enables print teams to stay on their work site all day, every day.  
• Being a resource for print team members by coordinating needs across the company and communicating department needs and feedback to appropriate stakeholders. 
• Identifying, defining, and driving the implementation of new processes and procedures while also optimizing the organizational structure to maintain them. Tech facing on new initiative deployments, and operations facing on intra-site and HQ workflows.
• Tracking data - on every operator skill levels, certifications, training, and working with appropriate stakeholders to address imbalances and shortcomings to build stronger teams.
• Maintaining stock of tool trailers and parts kits on deployed projects as well as improving inventory processes that affect print teams.
• Policy and operational best practice resource identification, creation, and maintenance. 

MINIMUM QUALIFICATIONS:

• Prior leadership/management or supervisory experience leading field teams of shift work. 
• Ability to confidently take initiative in fast-paced environments. 
• Ability to problem-solve and take ownership of team wide support technicians servicing print teams’ site wide. 
• Strong oral and written communication skills.
• Process driven with an attention to detail coupled with an ability to prioritize high-level thinking and planning.
• Ability to fulfill duties in outdoor environments, including weekend work and 12+hr shifts outdoors doing manual labor.
• Domestic travel up to 50% of the time.

PREFERRED SKILLS AND EXPERIENCE:

• 2+ years of experience in construction, manufacturing, or other industry with dynamic team structures and fast paced implementations/improvements/iteration. 
• Familiarity with concrete construction materials or factory production environment and the ability to think and stay ahead for the needs of the operation. 
• Industrial safety system experience. 
• Ability to effectively communicate with engineers, print operators, logistics and inventory specialists, and project management.